Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Paid Time Off
401k
Travel Discounts
Commuter Benefits
quarterly bonuses
employee wellness program
Educational development
Job Description
The Boston Harbor Hotel is a prestigious Forbes Five-Star and AAA Five-Diamond urban resort located in the iconic Rowes Wharf area of Boston. This elegant hotel offers guests a unique and luxurious experience that combines classic New England style with modern amenities. With its signature grand archway, the property presents five-star accommodations featuring many rooms with expansive views of either the Boston city skyline or the breathtaking harbor. One distinctive feature of the hotel is its 34-slip marina, which allows guests to access the property by both land and sea, including a convenient water taxi service from Logan Airport. This... Show More
Job Requirements
- Bachelor’s degree in business hospitality or related field preferred
- Minimum 10 years experience as general manager managing director or similar leadership role in luxury full service hotel
- Proven leadership in managing multiple operational departments including food and beverage outlets
- Strong financial management skills with budgeting and data analysis
- Ability to foster a culture of excellence and accountability
- Excellent communication and interpersonal skills
- Willingness to travel occasionally
- Capacity to perform physical tasks such as standing walking lifting up to 25 pounds bending reaching stooping kneeling crouching
Job Qualifications
- Bachelor’s degree in business hospitality or related field is preferred
- 10+ years of experience as general manager managing director or similar leadership role in luxury full service hotel
- Experience leading luxury hotel with multiple food and beverage outlets
- Proven success supervising multiple operational departments and their P&Ls in rooms food and beverage and luxury operations
- Strong financial acumen
- Ability to analyze data develop budgets and manage financial performance
Job Duties
- Lead inspire and mentor a diverse team of department heads cultivating a culture of collaboration innovation and accountability
- Set clear expectations and provide guidance necessary to achieve exceptional performance
- Ensure the highest level of guest satisfaction by overseeing implementation of service standards personalized experiences and swift resolution of issues
- Continuously seek opportunities to enhance guest interactions and exceed expectations
- Manage daily and ongoing oversight of food and beverage and hotel services catering to VIPs and high-net-worth guests
- Develop and execute strategies to maximize revenue optimize expenses and achieve budgetary goals
- Maintain seamless and efficient operation by overseeing all aspects of hotel management including front office housekeeping restaurants bars maintenance and events
- Implement best practices to uphold quality and safety standards
- Provide service excellence to achieve Forbes Travel Guide rating
- Supervise consortia groups handle luxury brand partnerships and cultivate luxury-focused sales environment
- Guide teams through renovations updates and modernizations leveraging expertise in interior design and construction
- Establish strong community relationships participate in Chamber of Commerce and local associations and act as brand ambassador
- Collaborate with executive leadership to develop and execute long-term strategies that align with company objectives and drive growth
- Foster a culture of continuous learning and professional development empowering team to excel and advance within organization
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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