Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,300.00 - $99,200.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401(k)
performance bonuses
Employee Discounts
Job Description
Constellation Brands is a leading producer, creator, and marketer of beer, wine, and spirits brands that people love. Established in 1945, the company has grown to become the fastest-growing large consumer packaged goods (CPG) company in the United States at retail, with operations extending to Mexico, New Zealand, and Italy. Known for its premium portfolio of iconic brands such as Corona Extra, Modelo Especial, Kim Crawford, Robert Mondavi, The Prisoner, and High West Whiskey, Constellation Brands continually pushes boundaries to innovate and deliver products and experiences that resonate with consumers now and well into the future. Their commitment to staying... Show More
Job Requirements
- Bachelor's degree or equivalent experience in relevant field
- Minimum 3 years of experience in wine or spirits club management, sales, or related membership services
- Strong leadership and communication skills
- Proven ability to drive sales and manage membership growth
- Experience with CRM and data analysis tools
- Ability to multitask and manage multiple projects simultaneously
- Passion for wine or spirits and customer service excellence
- Must be able to work full time in designated field office locations in California
Job Qualifications
- Proven experience in managing a wine or spirits club, wine or spirits sales, or similar membership-based services
- Sales led mindset/approach a must
- Strong understanding of wine, spirits, or the beverage industry, with a passion for educating and engaging club members
- Excellent interpersonal and communication skills, with the ability to build and nurture long-term relationships with high-value members
- Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously
- Experience with CRM systems and data analysis tools to measure KPIs and develop actionable insights
- A collaborative team player, with the ability to work closely with client care, marketing, and sales teams
- A high standard of customer service, with a commitment to delivering a luxury, white-glove experience
- Knowledge of wine or spirits inventory management and allocation practices (preferred)
- Experience in event planning and coordinating exclusive member events or experiences (preferred)
- Prior experience with a luxury brand or high-touch customer service environment (preferred)
Job Duties
- Oversee all aspects of wine and spirits club memberships, ensuring a seamless sign-up, retention, and renewal process
- Develop and implement strategies to increase club membership, focusing on attracting new members while maintaining strong relationships with existing ones
- Drive sales efforts through targeted promotions, special offers, and seasonal campaigns aimed at both current and potential club members
- Set and monitor KPIs related to Average Order Value (AOV), membership retention, and overall sales performance
- Work closely with the marketing and sales teams to identify opportunities for upselling, cross-selling, and exclusive product offerings
- Develop and execute clear and compelling communication strategies to keep members engaged, informed, and excited about the club, including newsletters, emails, and social media
- Coordinate the release and allocation of special or limited-edition products to high-value members, ensuring fair distribution and a seamless experience for those receiving exclusive offerings
- Collaborate with the Client Care and Loyalty Concierge Coordinators to provide members with exceptional, personalized service
- Regularly report on membership growth, sales trends, and key performance indicators (KPIs) such as AOV, member retention, and customer satisfaction metrics
- Analyze data to identify opportunities for improvement in member experience, retention strategies, and revenue growth
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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