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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $39,700.00 - $65,600.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Travel opportunities
Job Description
Atlantis Paradise Island is a renowned oceanside resort located on Paradise Island in The Bahamas, celebrated for its unique blend of natural beauty and world-class amenities. Established 25 years ago, Atlantis has grown into a premier destination offering an immersive experience that combines Bahamian culture, luxury accommodations, expansive water parks, marine habitats, and exceptional dining. The resort prides itself on its commitment to sustainability and environmental conservation, embracing the spirit of The Bahamas through its vibrant art, history, and community involvement. With over 3,800 rooms spread across five distinct lodging options including iconic towers, family-friendly resorts, luxury suites, and residential-style... Show More
Job Requirements
- Bachelor’s degree in related field preferred, or practical work experience equivalent
- Proficiency and full working knowledge of MS Office (Outlook, Power Point, Word, Excel, etc.), Social Media
- Must be able to work independently with a strong degree of initiative
- Must be effective in handling customer interactions with ease
- Must be detail-oriented and capable of managing multiple tasks on a daily basis
- Strong written and verbal communications skills
- Sales and Event Management System (Delphi/IvvY) and LMS experience preferred
- Organizational skills for maintaining, documenting, and filing information relative to business activities
- Prior hotel experience preferred
- Prior sales and event/wedding experience preferred
- Naturally pleasant and friendly demeanor with passion for customer service
- Will be called upon to travel to assist in sales and event execution
Job Qualifications
- Bachelor’s degree in related field preferred
- Proficiency and full working knowledge of MS Office (Outlook, Power Point, Word, Excel, etc.), Social Media
- Sales and Event Management System (Delphi/IvvY) and LMS experience preferred
- Organizational skills for maintaining, documenting, and filing information relative to business activities
- Prior hotel experience preferred
- Prior sales and event/wedding experience preferred
- Strong written and verbal communications skills
- Naturally pleasant and friendly demeanor with passion for customer service
- Must be effective in handling customer interactions with ease
- Must be detail-oriented and capable of managing multiple tasks daily
- Must be able to work independently with a strong degree of initiative
Job Duties
- Assist in answering all Wedding and Special Occasion calls, emails and RFP requests and respond with all necessary and requested information
- Respond to all leads and general email communication within 24 hours on businessdays
- Create all bookings in Delphi/IvvY or comparable Sales and Event Management System
- Book and contract all room block and catered Wedding and Special Occasion functions for clients in designated region and market segment and follow up with all client questions and inquiries throughout the planning process
- Manage all contractual and room block matters throughout the entire planning phase
- Handle contract negotiation and file turnover effectively
- Coordinate transition of booking to On-Island Resort Planner/Celebrations Manager
- Provide continuous communication and follow-up with all relevant departments
- Process finalized contracts and payments in a timely manner
- Strive to achieve and exceed individual and departmental performance goals (revenue production and performance ratings achieved from surveys)
- Assist with the development and updates of Standard Operating Procedures
- Minimum travel requested to attend tradeshows and media/special events/on-island events and training as needed
- Provide continual support and maintain relationships with key travel partners in designated region, including conducting presentations when appropriate
- Assist with the execution of Weddings/Special Occasions if/when necessary
- Assist On-Island Resort Planners in coordinating site and arrangement visits and travel to attend when necessary
- Provide recommendations for potential exposure and revenue opportunities
- Assist with developing and executing plan for assigned core niche markets
- Provide recommendations for streamlining processes and improving overall service and operations
- Continually build partner relationships in the industry
- Solicit business from new sources relevant to designated niche business segment
- Continually maintain knowledge on competition and industry trends and provide recommendations on improving the effectiveness of marketing efforts
- Provide regular reporting on groups as requested by Director of Weddings & Special Occasions
- Work to continually improve communication efforts between sales team and on-island coordination team and other relevant departments
- Conduct follow-up once group has traveled to secure repeat business opportunities
- Assist with other departmental special projects or roles as requested by Director of Weddings & Special Occasions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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