Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $110,872.59
Work Schedule
Rotating Shifts
Flexible
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Disability insurance
Employee assistance program
Tuition Reimbursement
Job Description
The Chicago Transit Authority (CTA) is the leading provider of public transportation in the city of Chicago and the surrounding suburbs, operating an extensive network of buses and trains that serve millions of passengers annually. As a major municipal transit agency, CTA is dedicated to delivering reliable, safe, and high-quality transit service to its diverse customer base. Known for fostering an inclusive and equitable workplace, the CTA emphasizes employee development, community engagement, and adherence to safety regulations to ensure smooth and efficient transportation operations throughout the region.
This full-time permanent position as a Rail Operations Manager based in Oak Pa... Show More
This full-time permanent position as a Rail Operations Manager based in Oak Pa... Show More
Job Requirements
- Bachelor’s degree in a related field or a combination of education and experience relating to position
- Three or more years of experience preferably in the fleet and/or transportation industry and project management experience with a strong customer service focus
- Two years in a supervisory role related to the responsibilities of the position
- Experience in transit operations
- Experience working in a multi-union environment
- Valid State of Illinois driver’s license
- Completion of rail operations familiarization program within six months of hire
- Maintenance of current Rail Safety or Train Operating Certification
- Ability to tolerate extreme weather conditions and long intense work periods when in the field
- Required to remain stationary for extended periods and operate a computer and other office equipment
- Must comply with CTA's residency ordinance by living within the CTA Statutory Service Area within six months of employment if not currently residing there
Job Qualifications
- Bachelor’s degree in a related field or a combination of education and experience relating to position
- Three or more years of experience preferably in the fleet and/or transportation industry and project management experience with a strong customer service focus
- Two years in a supervisory role related to the responsibilities of the position
- Experience in transit operations
- Experience working in a multi-union environment
- Valid State of Illinois driver’s license
- Strong employee interviewing skills in regards to accidents, complaints, grievances, and disciplinary actions
- Strong conflict resolution and customer service skills
- Strong written and oral communication skills
- Intermediate computer skills (Microsoft Office Suite preferred)
- Ability to research, analyze, and prepare reports on rail operations
- Ability to direct people during an emergency situation calmly and with ease
Job Duties
- Supervises and provides mentoring support to employees regarding work assignment, job duties and responsibilities, including the performance and procedures associated with job functions
- Investigates violations of rules, regulations and standard operating procedures
- Conducts interviews of employees when violations of the Authority’s rules, regulations, policies and procedures occur
- Determines and administers the appropriate course of action in accordance with the established guidelines of the Authority and Local Union
- Maintains the appropriate tracking documents as a resource to record/document interviews that have been conducted
- Manages staff to ensure safe and high quality customer service is met
- Travels to accident and emergency sites to supervise, rail service personnel and their operations
- Works to implement campaigns to prevent employee and passenger accidents through observations, safety audits, accident/incident investigations, and monitoring compliance with safety regulations
- Recommends corrective measures to prevent accidents, reduce injuries, and minimize customer service complaints
- Communicates alternate routes, advises on shuttle service, and works in conjunction with management staff to ensure that staffing needs are met
- Answers customer service questions and resolves customer complaints on the field
- Observes operations and recommends service improvements to maintain and increase ridership
- Collaborates with employees and communicates externally and internally to handle employee matters
- Reviews and investigates employee grievances and complaints
- Decides to accept or deny requests through investigation, employee interviews, and discussions with local Union representatives
- Prepares grievance responses at the first level of the process
- Responds to routine union questions and concerns directly and/or through interaction with other internal entities
- Observes and evaluates staff and supervisor performance for compliance with rules, regulations, and standard operating procedures (i.e., employee contact, line rides, station inspections). Identifies and responds to performance deviations and determines the corrective course of action. This includes conducting investigations in regards to customer service complaints and monitoring revenue collection in regards to ensure staff compliance
- Serves as first level CTA contact, attends community meetings, and interacts with governmental and city agencies to monitor special events and coordinate service to ensure service levels will be met. Communicates this information to senior management
- Hires, trains, develops, monitors, and evaluates staff. Reviews and recommends personnel actions for approval
- Performs related duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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