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Manager, Training- Hospitality
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Career development opportunities
Paid holidays
Job Description
San Manuel is one of the largest private employers in the Inland Empire, renowned for its commitment to employee growth, well-being, and delivering exceptional service within the hospitality industry. The organization operates across a wide range of hospitality operations, including luxury hotel and spa services. With a reputation for excellence and an eye on innovation, San Manuel is dedicated to providing a best-in-class guest experience, supported by strong leadership and a culture that values continuous improvement, collaboration, and recognition of employee achievements. This dedication is reflected in their adherence to industry-leading standards such as Forbes Travel Guide, Michelin, and AAA... Show More
Job Requirements
- Bachelor's degree from an accredited college or university
- Minimum three years of career experience in training and development
- Minimum three years of supervisory experience
- Minimum three years of relevant experience in luxury hotel or spa preferred
- Knowledge of Forbes Travel Guide and AAA Diamond standards preferred
- Experience in instructional design, assessing needs, and training evaluation
- Proficiency in Microsoft Office and Office 365
- Ability to communicate verbally across all levels
- High level presentation skills
- Excellent writing and computer skills including compliance applications
- Experience in development and review of quality assurance policies
- Ability to travel for meetings, trade shows, and conferences
- Ability to work evening, weekend, and holiday shifts
- Strength to occasionally lift up to 40 pounds
- Must be able to work in a fast-paced environment
Job Qualifications
- Bachelor's degree from an accredited college or university
- Minimum three years of career experience in training and development
- Minimum three years of supervisory experience
- Minimum three years of relevant experience in luxury hotel or spa preferred
- Knowledge of Forbes Travel Guide and AAA Diamond standards preferred
- Experience in instructional design, performance measurement, and training evaluation
- Proficiency in Microsoft Office and Office 365
- Excellent verbal and written communication skills
- Strong presentation skills
- Experience in quality assurance policies and procedures development
Job Duties
- Assess training needs and create comprehensive plans that align with enterprise guest experience goals
- Design and deliver programs reinforcing Yaamava Brand Standards and industry awards
- Perform continual observations and inspections with formal reporting and recommendations
- Develop methods for evaluation of program effectiveness and maintain training activity records
- Collaborate with leadership to implement processes that exceed guest expectations
- Analyze customer service surveys and provide feedback to department leaders
- Prepare and process training schedules, reports, and related documentation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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