Manager, Training- Hospitality
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
wellness programs
Job Description
San Manuel is one of the largest private employers in the Inland Empire and is deeply committed to the future, growth, and well-being of its employees. San Manuel operates in the hospitality and gaming industries, offering a dynamic working environment at its renowned properties. The company promotes a culture of excellence, dedication, and continuous improvement to ensure a best-in-class guest experience. San Manuel is known for integrating top-tier service standards, such as those from Forbes Travel Guide, Michelin, and AAA, into its brand identity and overall operations. It prides itself on fostering a positive, collaborative workplace where every employee is... Show More
Job Requirements
- Bachelor’s degree required or equivalent experience
- Minimum three years of experience in training and development
- Minimum three years of supervisory experience
- Relevant experience in hospitality or luxury service industries preferred
- Proficiency in Microsoft Office suite
- Strong verbal and written communication skills
- Ability to work flexible hours including evenings, weekends, and holidays
- Ability to travel as needed for meetings and conferences
- May require gaming license per San Manuel Tribal Gaming Commission
- No driving license required
Job Qualifications
- Bachelor’s degree from an accredited college or university
- Minimum three years of career experience in training and development
- Minimum three years of supervisory experience
- Minimum three years of relevant experience, preferably in luxury Hotel or Spa
- Knowledge of Forbes Travel Guide and AAA Diamond standards preferred
- Experience in instructional design and training evaluation
- Proficiency in Microsoft Office and Office 365
- Strong communication, presentation, and writing skills
- Experience in quality assurance policy development and compliance
Job Duties
- Assess training needs and create comprehensive plans aligning with guest experience goals
- Design and deliver training programs reinforcing brand standards and industry awards
- Perform continual observations and inspections, report findings, and recommend leadership assessments
- Develop methods for evaluating training program effectiveness and maintain training activity records
- Collaborate with hospitality leadership to implement service programs that exceed guest expectations
- Analyze customer service surveys, respond to guest comments, and provide actionable feedback
- Prepare and process training schedules, reports, and related documentation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: