Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Gym membership
Job Description
The Manager, Ticketing & Development position is offered within a prestigious Sports Club known for hosting major golf tournaments and events. This establishment is recognized for its commitment to excellence and innovation in the realm of sporting event management. As a pivotal part of the Club's event operations team, the Club specializes in delivering seamless ticketing and credentialing systems essential for the success of large scale golf tournaments and other associated functions. The Club prides itself on its dedication to integrating cutting-edge technology, sophisticated data analytics, and expert customer engagement to enhance the overall experience for members, players, spectators, and... Show More
Job Requirements
- Five years customer service and ticket operations experience
- Minimum of one year supervisory experience
- College degree or equivalent experience
- Possess a valid driver’s license and/or successfully completes the Club’s internal motor vehicle training program
- Must be available to work nights, weekends, and holidays
- May be required to travel and attend/support other golf events
- Acceptable level of hearing and vision to perform job duties
- Occasionally required to walk and work with hands and arms, lift up to 25 pounds and/or drive a golf cart
- Constantly required to sit and use hands and fingers to operate a computer
Job Qualifications
- Excellent working knowledge of spreadsheets, database programs and ticket operations
- Basic accounting skills
- Professional customer service skills
- Must possess analytical and problem-solving skills
- High attention for detail
- Excellent organization skills
- Possess a strong desire to consistently learn, train, and understand new ticketing technologies
- Excellent communication skills written and verbal
- Five years customer service and ticket operations experience
- Minimum of one year supervisory experience
- College degree or equivalent experience
Job Duties
- Oversees the development, implementation, and optimization of ticketing and credential systems and/or processes in collaboration with the Senior Manager, Ticketing Manager, and IT development team
- With direction from Senior Manager, develop and implement plans to scale ticketing and credential operations to accommodate growing event demands
- Collaborate with Data Analytics team to identify trends, optimize operations, and generate reports for stakeholders
- Manage relationships with vendors who provide ticketing software, integrations, and support
- Provide continuous information of the latest technologies, trends, and best practices in the ticketing industry
- Serves as a liaison to the public, Members, players, employees, and other Club departments
- Assists in the design and composition of Tournament materials including Tournament credentials, tickets, ticketing information, applications, notices and related information for the Senior Director, Masters Tournament, review and approval
- Utilizes and maintains all databases involving credential and ticketing matters
- Offers database ideas and related suggestions to the Senior Manager, Ticketing, which promote efficiency and improve operations
- Manages all aspects of online ticketing/credential information including development and maintenance for multiple sites
- Manages all Tournament week communications as it relates to ticketing and credentials
- Assists with oversight of all aspects of online ticketing/credential websites including development and maintenance, application, selection, and payment processes
- Assists with management of internal ticket and credential request process, including training, review and fulfillment
- Manages daily tasks for assigned staff within the ticket area to include scheduling, implementation of procedures, training, and resources
- Provides input and participates as needed in personnel matters including staffing issues, hiring, performance and disciplinary matters
- Coordinates credential security and gate related matters during Tournament week including ticket security, ticket validation, scanning functions, security contractors and authorities
- Coordinates access control setup with vendor and access control training with workforce including pre-tournament communications, testing and coordination with IT Development team
- Assists in the management of gate operations during Tournament including staffing, setup and breakdown, supplies, testing and coordination with IT Development
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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