Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,200.00 - $67,200.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
401k Retirement Plan
Job Description
Inter Miami CF is a professional soccer club based in Miami, Florida, competing in Major League Soccer (MLS). Established with a vision to promote soccer culture and deliver exhilarating sporting moments, Inter Miami CF strives to bring world-class soccer experiences to fans at Chase Stadium and Miami Freedom Park. The club is known for its dynamic team, passionate fan base, and commitment to excellence both on and off the field. As part of its ongoing growth and commitment to delivering top-tier events, Inter Miami CF offers a collaborative and energetic work environment where team members are encouraged to innovate and... Show More
Job Requirements
- Bachelor's degree in sports management or a related field
- 4-6 years of experience in ticket operations or box office management within a sports, entertainment, or live events environment
- Advanced proficiency in Ticketmaster systems, including Archtics, Host, and TM1
- Proven ability to manage staff, multitask, and deliver results under tight deadlines
- Strong organizational, analytical, and problem-solving skills with exceptional attention to detail
- Excellent verbal and written communication skills
- High proficiency in Microsoft Excel and other Microsoft Office applications
- Ability to read, write, and interpret business correspondence and reports
- Ability to effectively present information in small group and one-on-one settings
- Fluency in spoken and written English required
- bilingual proficiency (Spanish/English) preferred
Job Qualifications
- Bachelor's degree in sports management or a related field
- 4-6 years of experience in ticket operations or box office management
- Advanced proficiency in Ticketmaster systems including Archtics, Host, and TM1
- Strong organizational skills
- Excellent communication skills
- Proficiency in Microsoft Excel and other Microsoft Office applications
- Ability to handle multiple priorities and meet deadlines
- Experience in leadership and team supervision
- Fluency in English
- Bilingual proficiency in Spanish preferred
Job Duties
- Oversee all aspects of ticket operations for special events, concerts, and select Inter Miami CF matches at Chase Stadium and Miami Freedom Park
- Manage event builds, manifests, and ticket fulfillment, ensuring accuracy across all Ticketmaster systems (Archtics, Host, TM1, etc.)
- Maintain and reconcile all ticket inventories, including complimentary, group, suite, and membership holds, while ensuring accurate financial reporting, settlements, and audits before, during, and after events
- Coordinate with Stadium Operations and IT to ensure smooth gate access, digital ticket distribution, and scanning for all valid ticket holders
- Serve as a key point of contact for promoters, event organizers, and internal departments to align on ticketing logistics and event setup
- Support the Ticket Sales & Service teams with timely processing of service orders, payments, and account adjustments
- Maintain consistent communication with senior leadership and key stakeholders regarding event performance and ticketing updates
- Oversee box office operations, ensuring effective cash controls, auditing procedures, and compliance with financial policies
- Partner with senior leadership and Finance on reporting, reconciliations, cash flow updates, and end-of-period financial reviews, while maintaining accurate records of transactions, deposits, and accounts receivable
- Generate and analyze audit reports, daily summaries, and event settlements to maintain accuracy, accountability, and data integrity
- Supervise, train, and schedule box office and ticketing staff, providing ongoing coaching and professional development opportunities
- Foster a culture of excellence and service, ensuring every fan receives a seamless and positive experience
- Handle customer service issues and ticket inquiries promptly and professionally
- Execute other duties as assigned by Ticket Operations Leaders
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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