Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $75,000.00
Work Schedule
Standard Hours
Day Shifts
Weekend Shifts
Benefits
Competitive total rewards package
Medical insurance
Dental Insurance
Vision Insurance
401K Matching
paid life insurance
Employee assistance program
Comprehensive paid time off package
Social events
volunteer opportunities
Learning and development
Employer-paid breakfast
Employer-paid lunch
parking
On-site gym
training classes
Employee ticket program
Job Description
The Chicago Blackhawks are one of the National Hockey League's (NHL) iconic Original Six teams, with a rich legacy dating back to their establishment in 1926. As a professional ice hockey team based in Chicago, Illinois, the organization has secured six Stanley Cup championships and competes in the Central Division of the NHL's Western Conference. The team calls the United Center their home, a vibrant venue that hosts not only thrilling hockey games but also various events and community activities. Beyond their athletic pursuits, the Chicago Blackhawks emphasize a strong commitment to community engagement, diversity, and inclusion. The team has... Show More
Job Requirements
- Bachelor’s degree preferred
- 3-5 years of ticket operations experience in professional sports or live entertainment preferred
- minimum of 3 years of experience working with ticketing platforms such as Ticketmaster, SeatGeek, AXS, or similar systems
- proficiency in Microsoft Office
- experience with ticketing systems (Archtics preferred) and CRM platforms (Salesforce preferred)
- strong sales skills
- strong customer service skills
- problem-solving skills
- self-motivated
- strong work ethic
- attention to detail
- excellent written and verbal communication skills
- ability to move throughout the arena and other event venues during events
- flexibility to work nights, weekends, and holidays
- adherence to organizational values of integrity, curiosity, empathy, collaboration, and originality
Job Qualifications
- Bachelor’s degree preferred
- 3-5 years of ticket operations experience in professional sports or live entertainment preferred
- minimum of 3 years of experience working with ticketing platforms such as Ticketmaster, SeatGeek, AXS, or similar systems
- proficient in Microsoft Office and experienced with ticketing systems (Archtics preferred) and CRM platforms (Salesforce preferred)
- strong sales, customer service, and problem-solving skills
- self-motivated with a strong work ethic and attention to detail
- excellent written and verbal communication skills
- ability to move throughout the arena and other event venues to address operational needs during events
- ability to adapt to occasional variations in schedule including working nights, weekends, and holidays as business needs dictate based on the event calendar
- must demonstrate organizational values of integrity, curiosity, empathy, collaboration, and originality
Job Duties
- Own all ticket operations processes within the Ticketmaster Archtics database for Blackhawks Ticketing
- support all ticket operations processes for affiliate entities including the Rockford IceHogs and Chicago Steel
- lead event creation and configuration for Blackhawks games and events including parking, add-ons, STM events, and special programs
- maintain complete accuracy of event details including pricing, dates, times, opponents, and related information
- build and deploy single-game, group, theme night, bundled package, and flash sale offers
- create, analyze, and interpret reports for internal and external NHL consumption
- maintain and update Account Manager purchase flows, mobile ticket templates, and web content
- generate renewal and playoff invoices for season ticket accounts
- manage training for ticket sales and service representatives and provide ongoing troubleshooting support within Ticketmaster and Archtics systems
- engage with sales and service teams to ensure adherence to sales and payment processing deadlines
- manage third-party ticket distribution accounts including inventory control and revenue reconciliation
- support the integration and deployment of new technology solutions to advance ticket sales initiatives
- monitor ticket revenue reconciliation to ensure complete accuracy across all sales channels
- oversee fulfillment of complimentary and paid ticket requests across the organization
- cultivate relationships with Ticketmaster and other third-party ticket distribution partners
- provide ticketing support at the Box Office on game days as needed
- support all ticketing-related events, initiatives, and operational needs as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink simplifies hospitality hiring.
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