Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $36,700.00 - $69,400.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
Flexible Schedule
Job Description
This opportunity is with a prominent sports organization that specializes in managing large-scale sporting events and enhancing the fan experience through efficient ticket operations. The company is known for its collaboration between ticket sales, sponsorship, and marketing teams to create a seamless customer journey and maximize ticket sales across various events. As a leading entity in the sports and entertainment industry, the organization places a strong emphasis on innovative ticketing solutions and exceptional customer service.
The Ticket Operations Manager role is an integral leadership position responsible for overseeing all ticket-related functions including ticket printing, fulfillment, customer service,... Show More
The Ticket Operations Manager role is an integral leadership position responsible for overseeing all ticket-related functions including ticket printing, fulfillment, customer service,... Show More
Job Requirements
- Bachelor's degree, business or sports management preferred
- A minimum of 3 years of experience managing a ticket office in a related or similar ticketing environment
Job Qualifications
- Strong attention to detail
- Excellent communication skills
- Extensive customer service skills
- Ability to adapt to changes
- Work effectively under pressure
- Produce accurate results in a fast-paced environment
- Professional knowledge of Microsoft based programs: Outlook, Excel, Word, Powerpoint
- Extensive understanding of Ticketmaster/Tickets.com ProVenue or Archtics system
- Knowledge of TM Access Manager, TMOne, EMT, Account Manager Tools, and Online Account Manager
- Able to work independently and as an effective team member
- Strong oral and written communication, execution, and analytical skills
- Ability to motivate and maintain effective working relationships with staff and partners
Job Duties
- Lead the creation, development, and maintenance of ticketed events through team's ticketing system: Ticketmaster/Tickets.com
- Assist with creating, managing, plans, promo codes, and other ticketing system programming needs
- Work with Ticketmaster to submit qualifiers for pre-sales and promotions, update event information, and troubleshoot pending issues
- Manage and maintain stadium seating inventory for all ticket types
- Coordinate with the Ticket Sales team on venue and seating inventory for games and events
- Manage all game/event day box-office operations and staff
- Serve as a point of contact for all ticket related questions and box office inquiries
- Coordinate with sales department for all ticketing, fulfillment and service needs of premium ticket holders
- Service internal requests such as ticket purchases, ticket reprints, and Will-Call
- Support Ticket Sales and Corporate Partnerships staff with order processing, payments, and ticket mailing
- Staff and support ticket operations and sales for stadium events when necessary
- Fulfill approved ticket donation requests
- Provide ticket sales reports and attendee analytics to management while directly impacting strategy decisions for the sales department (categories, opportunities for growth, etc.)
- Track and follow-up on missed and failed ticket payments, as well as any other ticketing payment discrepancies
- Train and incentivize gameday staff to upsell and provide positively amazing service
- Serve as primary contact with Ticketmaster/Tickets.com and work closely with our representatives to fulfill tasks
- Recruit, hire, and train game day staff and interns
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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