Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
parking
Job Description
This employer is a professional sports organization committed to delivering exceptional experiences for its fans and partners through top-tier ticket operations and service excellence. As a leader in the sports entertainment industry, the company prides itself on efficient ticketing management, customer satisfaction, and well-coordinated event day operations. They focus on innovative ticketing solutions, premium customer service, and strategic collaboration across departments including Ticket Sales, Sponsorship, and Marketing teams to ensure seamless execution of sold-out games and special events.
The Ticket Operations Manager role is a vital position responsible for managing all facets of ticket operations, encompassing ticket printing, fulfillment, cust... Show More
The Ticket Operations Manager role is a vital position responsible for managing all facets of ticket operations, encompassing ticket printing, fulfillment, cust... Show More
Job Requirements
- Bachelor’s degree, business or sports management preferred
- A minimum of 3 years of experience managing a Ticket Office in a related or similar ticketing environment
Job Qualifications
- Strong attention to detail, excellent communication skills, extensive customer service skills
- Strong ability to adapt to changes, work effectively under pressure and produce accurate results in a fast-paced environment
- Professional knowledge of Microsoft based programs: Outlook, Excel, Word, Powerpoint
- Extensive understanding of Ticketmaster/Tickets.com ProVenue or Archtics system required
- Knowledge of TM Access Manager, TMOne, EMT, Account Manager Tools, and Online Account Manager required
- Able to work independently and as an effective team member
- Strong oral and written communication, execution, and analytical skills
- Ability to motivate and maintain effective working relationships with staff and partners
Job Duties
- Lead the creation, development, and maintenance of ticketed events through team’s ticketing system: Ticketmaster/Tickets.com
- Assist with creating, managing, plans, promo codes, and other ticketing system programming needs
- Work with Ticketmaster to submit qualifiers for pre-sales and promotions, update event information, and troubleshoot pending issues
- Manage and maintain stadium seating inventory for all ticket types
- Coordinate with the Ticket Sales team on venue and seating inventory for games and events
- Manage all game/event day box-office operations and staff
- Serve as a point of contact for all ticket related questions and box office inquiries
- Coordinate with sales department for all ticketing, fulfillment and service needs of premium ticket holders
- Service internal requests such as ticket purchases, ticket reprints, and Will-Call
- Support Ticket Sales and Corporate Partnerships staff with order processing, payments, and ticket mailing
- Staff and support ticket operations and sales for stadium events when necessary
- Fulfill approved ticket donation requests
- Provide ticket sales reports and attendee analytics to management while directly impacting strategy decisions for the sales department
- Track and follow-up on missed and failed ticket payments, as well as any other ticketing payment discrepancies
- Train and incentivize gameday staff to upsell and provide positively amazing service
- Serve as primary contact with Ticketmaster/Tickets.com and work closely with our representatives to fulfill tasks
- Recruit, hire, and train game day staff and interns
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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