Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
Job Description
Diamond Baseball Holdings (DBH) was established in 2021 with a vision to uplift, promote, and enhance the Minor League Baseball experience through professional management, best practices, innovation, and strategic investment. As a prominent organization within the sports and entertainment industry, DBH is dedicated to supporting minor league teams and communities by improving operational efficiency, enhancing fan engagement, and driving sustainable growth within Minor League Baseball. The company leverages a collaborative approach, working closely with teams and stakeholders to deliver top-tier baseball experiences to fans across the country.
The Ticket Operations Manager role at DBH is a vital position responsible f... Show More
The Ticket Operations Manager role at DBH is a vital position responsible f... Show More
Job Requirements
- Bachelor’s degree preferred
- Minimum of 3 years experience in ticket operations or related field
- Proficiency with ticketing software such as Tickets.com
- Strong communication and interpersonal skills
- Ability to work flexible hours including nights, weekends, and holidays
- Experience managing and training staff
- Detail-oriented with strong problem-solving skills
- Ability to handle high-pressure situations
- Valid driver’s license
Job Qualifications
- Bachelor’s degree in business, sports management, or related field preferred
- Experience with ticketing systems, preferably Tickets.com
- Strong organizational and communication skills
- Ability to manage multiple tasks and make strategic decisions
- Proficiency in data analysis and reporting
- Leadership experience in managing staff
- Customer service oriented
- Familiarity with event day operations and box office management
- Ability to work collaboratively with sales, marketing, and sponsorship teams
Job Duties
- Lead the creation, development, and maintenance of ticketed events through team’s ticketing system Tickets.com
- Assist with creating, managing, plans, promo codes, and other ticketing system programming needs
- Work with Tickets.com to submit qualifiers for pre-sales and promotions, update event information, and troubleshoot pending issues
- Manage and maintain stadium seating inventory for all ticket types
- Coordinate with the Ticket Sales team on venue and seating inventory for games and events
- Manage all game/event day box-office operations and staff
- Serve as a point of contact for all ticket related questions and box office inquiries
- Coordinate with sales department for all ticketing, fulfillment and service needs of premium ticket holders
- Service internal requests such as ticket purchases, ticket reprints, and Will-Call
- Support Ticket Sales and Corporate Partnerships staff with order processing, payments, and ticket mailing
- Staff and support ticket operations and sales for stadium events when necessary
- Fulfill approved ticket donation requests
- Provide ticket sales reports and attendee analytics to management while directly impacting strategy decisions for the sales department
- Track and follow-up on missed and failed ticket payments, as well as any other ticketing payment discrepancies
- Train and incentivize gameday staff to upsell and provide positively amazing service
- Serve as primary contact with Tickets.com and work closely with our representatives to fulfill tasks
- Recruit, hire, and train game day staff and interns
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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