Job Overview
Compensation
Type:
Salary
Rate:
Range $91,057.00 - $118,374.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career development opportunities
Travel reimbursement
premium pay
Job Description
Frymaster is a leading manufacturer and supplier of commercial food and beverage equipment primarily serving the global foodservice market. With decades of experience and a commitment to innovation, Frymaster has established itself as a trusted name in delivering high-quality, best-in-class equipment designed to meet the demanding needs of foodservice professionals worldwide. The company prides itself on fostering a collaborative work environment that empowers employees to grow, recognize their contributions, and achieve success together as one unified team. The Frymaster culture emphasizes passion for excellence, teamwork, and a dedication to superior customer satisfaction. Located in Shreveport, Louisiana, Frymaster operates with a... Show More
Job Requirements
- Bachelor's degree
- 7-9 years experience required
- 9 years experience in lieu of degree
- Previous field technical experience
- Equipment repair and maintenance experience
- Ability to travel up to 50%
- Strong communication skills
- Proficiency with MS Office
- Problem-solving abilities
Job Qualifications
- Bachelor's degree
- 7-9 years' experience in relevant technical service or equipment repair
- Strong computer skills including MS Office Word, Excel, and Outlook
- Excellent verbal and written communication skills
- In-depth understanding of computer networking, wired and wireless communication
- Strong decision-making and problem-solving skills
- Proficient change management skills
Job Duties
- Provide technical support on product brand equipment for service techs, service agencies, sales, engineering, and customers via phone, email, or at customer locations
- Work closely with management, customer service, sales, and engineering to resolve escalated technical support issues
- Develop training materials for call center and field technicians on installation, troubleshooting, and repair of equipment
- Resolve customer escalation issues
- Maintain accuracy of computerized service records and files
- Provide technical assistance and service support for inquiries from various stakeholders
- Take opportunities to educate oneself on product lines, service issues, and tools used
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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