Cooper's Hawk

Manager, Team Member Experience

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $57,000.00 - $65,000.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

dining discount
Retail wine discount
Discount on retail and private events
Medical insurance
Prescription coverage
Dental Insurance
Vision Insurance
telehealth
Wellness discount
401(k) with Company Match
Health savings account
Flexible spending account
long-term disability
Voluntary Short-term Disability
Basic Life and AD&D insurance
Paid parental leave
Paid Time Off
Team member relief program
Wellness Support
mental health support
insurance coverage including pet, life, auto, home/property
Employee Discounts
Team member rewards
Milestone recognition
Referral bonuses
Career development opportunities

Job Description

Cooper's Hawk Winery & Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Established as a leader in the hospitality industry, Cooper's Hawk is renowned for its award-winning wines and innovative culinary experiences. The company is proud to host the world's largest wine club membership and is recognized for producing the Official Wines of the Screen Actors Guild Awards. Cooper's Hawk is built upon the belief that food and wine have the power to forge community, creating a welcoming... Show More

Job Requirements

  • Must represent Cooper's Hawk values
  • Must be at least 21 years of age
  • Must have experience as a new restaurant opening trainer, lead restaurant trainer, or in management at Cooper's Hawk Winery & Restaurants or have previous management experience with another restaurant concept
  • Must have a passion for hospitality
  • Must have knowledge of operations in the tasting room, front of house, and kitchen
  • Must be able to communicate clearly and effectively with strong interpersonal and leadership skills
  • Must have the ability to multi-task and work effectively in a fast-paced environment
  • Must maintain basic knowledge of first aid and handling emergencies
  • Must have the ability to work flexible shifts and schedules, inclusive of weekends and some holidays
  • Must have the ability to perform essential functions to company standards with reasonable accommodation
  • Must be able to read, write and understand English
  • Must be able to lift and carry up to 50 lbs
  • Must be able to stand for at least 10 hours per shift
  • Must have the ability to work 50-60 hours per week
  • Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays

Job Qualifications

  • Experience as a New Restaurant Opening Trainer, Lead Restaurant Trainer, or in management at Cooper's Hawk Winery & Restaurants or previous management experience with another restaurant concept
  • Passion for hospitality
  • Knowledge of operations in the tasting room, front of house, and kitchen
  • Strong communication, interpersonal and leadership skills
  • Ability to multi-task and work effectively in a fast-paced environment
  • Basic knowledge of first aid and handling emergencies
  • Ability to work flexible shifts and schedules including weekends and some holidays
  • Ability to perform essential functions to company standards with reasonable accommodation
  • Ability to read, write and understand English

Job Duties

  • Develop quarterly staffing plans and partner with Talent Acquisition to ensure sourcing strategies are in place
  • Maintain applicant tracking systems and ensure internal job postings are visible to current Team Members
  • Ensure onboarding and offboarding processes are timely, organized, and positive
  • Participate in orientations and ensure training materials and uniforms are available
  • Collaborate with trainers and managers to ensure training programs are executed and standards are met
  • Conduct 30/60/90-day check-ins with new hires and communicate progress to department managers
  • Track and analyze time-in-position data and identify training and development opportunities

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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