Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Employee assistance program
term life insurance
Disability Coverage
401(k) Plan
Employee stock purchase plan
Paid Time Off
Holidays
Vacation Time
Sick Time
Complementary stand-by cruises
Employee Discounts
learning and development resources
Tuition Reimbursement
On-site fitness center
Job Description
Carnival Cruise Line is the world’s most popular cruise line committed to delivering safe, fun, and memorable vacations at great value. With a diverse fleet offering unique experiences, Carnival Cruise Line provides guests with world-class entertainment, dining, and access to stunning destinations. Our mission emphasizes creating lasting memories while maintaining dedication to the environment and communities we visit. As a leader in the travel industry, Carnival Cruise Line fosters a workplace culture centered on ethical behavior, integrity, and respectful treatment of all individuals. We offer a collaborative environment where employees can grow professionally and contribute to a global community that... Show More
Job Requirements
- Bachelor's degree in business, marketing or economics
- Minimum of 8 years of experience with proven P&L responsibility
- Minimum of 3 years leading a team of 2 or more in operations or marketing
- Experience with loyalty or travel brands preferred
- Strong system knowledge and analytical skills
- Ability to manage complex systems and budgets
- Willingness to travel 25-50% with shipboard travel
- Ability to work in-office Tuesday through Thursday and remotely on Mondays and Fridays
- Must be located in or willing to relocate to Miami/Ft. Lauderdale area
Job Qualifications
- Bachelor's degree in business, marketing or economics
- A minimum of 8 years of experience in a variety of increasingly responsible positions with proven P&L responsibility, managing revenue and/or exposure to a variety of industries
- A minimum of 3 years of experience leading a team of 2+ in operations or marketing
- Experience with loyalty or travel brands a major plus
- Good system knowledge and strong analytical skills
- Ability to manage a complex system and P&L that executes a substantial portion of the program's operational budget
- Quality assurance, testing and ability to coordinate across departments
Job Duties
- Manage and own member benefit strategy onboard and shoreside working alongside SVP and VP of onboard functions such as housekeeping, beverage ops, dining, guest services, entertainment and retail including all tier benefits, milestone program, diamond desk and its delivery and maintenance across all channels to more than 30 million guests in the program
- Work with VP and Sr Director of IT operations onboard and for contact center IT to ensure compliant delivery of benefits and accurate reporting of all functions
- Manage all shipboard operations for 29 ships, port operations for more than 15 ports of call, and destination operations for Carnival Cruise line operated destinations including Celebration Key, Half-Moon Cay and Isla Tropicale
- Create and manage the compliance, training, and setup presence and manage 35+ loyalty champions across the fleet to ensure program communication through all shipboard avenues
- Manage all contact center operations for loyalty working directly with VP of contact center and VP of sales
- Manage the creation of compliance process, training and setup of 30+ loyalty champions across contact centers, PVP and guest care teams
- Manage a team of 20+ individuals managing the diamond desk providing guidance, ensuring compliance of all benefits and messages to guests
- Manage and own 20+ external and internal vendor relationships including contracts, compliance, onboarding, reporting, and invoicing systems
- Manage the strategy, execution, and reporting of the $10M+ milestone program including process for handling inventory and cost needs
- Manage the $80M+ budget for benefits delivery onboard and shoreside involved in tier benefits and milestone program with finance teams
- Manage operational budget and liability management of more than $200M and account for loyalty P&L, keeping leadership informed of loyalty related costs and impacts
- Perform other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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