Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Paid holidays
Job Description
Resorts World Las Vegas is a premier luxury resort and casino destination located on the Las Vegas Strip. As one of the newest and most exciting properties in the city, it offers a modern and immersive experience that combines world-class hospitality, entertainment, dining, and gaming. The resort prides itself on providing exceptional service and memorable experiences to every guest, ensuring that their stay is both enjoyable and seamless. As a flagship property developed with innovation and guest satisfaction at its core, Resorts World Las Vegas continues to set new standards in the hospitality industry by blending technology, culture, and impeccable... Show More
Job Requirements
- At least 21 years of age
- High school diploma or equivalent
- Minimum three years leadership/management experience in hotel operations, call center or similar environment
- Proof of eligibility to work in the United States
- Ability to obtain the following: Nevada Gaming Registration
Job Qualifications
- Ability to effectively communicate in English
- Ability to work varied shifts, including nights, weekends and holidays
- Polished appearance and demeanor
- Excellent customer service skills
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures
- Ability to successfully lead and mentor a team
- Working knowledge of Opera, HotSOS and/or Synkros by Konami
- Previous experience working in a large, luxury resort setting
Job Duties
- Lead the Resort Services team in achieving their operational and financial goals
- Oversee the various call queues such as external/internal reservations, resort marketing reservations, wholesale, digital communications, and in-house guest calls
- Manage day-to-day operations for the Resort Services department and assist with short- and long-term planning
- Monitor Resort Services activities continually, making quick decisions to offset demand on skill sets, reducing abandonment rates and service levels
- Responsible for recruiting, interviewing, hiring and corrective actions
- Manage, train, coach, recognize, motivate, and mentor agents to meet or exceed all department key performance indicators
- Address guest concerns that require management’s attention promptly
- Redemption of guests’ promotions, issuance of comps and reviewing of guests’ play
- Prepare and submit accurate payroll information on a bi-weekly basis
- Prepare, review, and adjust agent schedules as needed
- Maintain cleanliness and tidiness of the applicable area and entire property
- Ensure all Resorts World core values and property and department standards are implemented and applied
- Obtain and maintain position-specific licensing
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Other duties as assigned
OysterLink focuses on restaurant and hospitality jobs.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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