Manager, Regional Hospitality Operations & Infrastructure, FIFA World Cup 2026 West
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
Life insurance
Job Description
The FIFA World Cup 2026 is one of the most anticipated international sporting events globally, bringing together millions of fans, athletes, partners, and communities to celebrate football and showcase elite competition. Sitting within the Ticketing & Hospitality Department, the Hospitality sector aims to deliver the most engaging, innovative, and accessible FIFA World Cup experience for all stakeholders involved. This includes ensuring every touchpoint of the hospitality experience—from guest flows to infrastructure—is seamless and of the highest quality. The department works collaboratively across key internal divisions and external partners to implement hospitality projects in multiple venues across host cities in the... Show More
Job Requirements
- Bachelor’s degree or similar level of education in Architecture, Engineering, Event Management, Project Management, etc
- minimum of 5 years of work experience in stadium hospitality or venue management managing several venues simultaneously, preferably for major sports or entertainment events
- proven experience with event ticketing, dressing and signage and security operations
- proven experience managing multiple service providers, particularly for cleaning and waste services, security services, access control services, accreditation, etc
- strong communication and interpersonal skills
- solid and proven knowledge of stadium catering operations
- strong customer-service attitude, even when under pressure
- ability to work independently and in a team across simultaneous work streams
- exquisite organizational skills
- ability to lead, manage, and motivate a team of hospitality volunteers
- fluent in English
Job Qualifications
- Bachelor’s degree or similar level of education in Architecture, Engineering, Event Management, Project Management, etc
- minimum of 5 years of work experience in stadium hospitality or venue management managing several venues simultaneously, preferably for major sports or entertainment events
- proven experience with event ticketing, dressing and signage and security operations
- proven experience managing multiple service providers, particularly for cleaning and waste services, security services, access control services, accreditation, etc
- strong communication and interpersonal skills
- solid and proven knowledge of stadium catering operations
- strong customer-service attitude, even when under pressure
- ability to work independently and in a team across simultaneous work streams
- exquisite organizational skills
- ability to lead, manage, and motivate a team of hospitality volunteers
- fluent in English
- Spanish and/or French proficiency is a plus
- proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
Job Duties
- Implement hospitality operational plans and strategies to enhance the overall guest experience and satisfaction
- manage communications with stadium operational teams
- guarantee hospitality operations servicing to FIFA’s official hospitality partner and FIFA’s affiliates managing their requirements and requests in the US East region venues and ensuring contractual compliance from all parties
- actively monitor stadium operational readiness and service level delivery, producing regular status reports
- manage cross-divisional communication and service level agreements for the implementation of hospitality operational requirements and services with service-providing FAs, ensuring deliveries to the highest standards and in respect to contractual obligations
- coordinate and prioritize hospitality issue management, keeping updated issue logs
- work in close collaboration with the hospitality infrastructure team to ensure operational and infrastructure readiness and documentation alignment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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please contact the employer.
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