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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $110,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
401(k)
stock purchase plan
Paid Time Off
Parental leave
Job Description
Walmart is a globally recognized retail corporation known for its commitment to offering customers low prices on a wide selection of products, including groceries, apparel, electronics, and home goods. As one of the largest private employers in the world, Walmart operates numerous stores and distribution centers while also investing heavily in technology-driven solutions to enhance customer experience and streamline business operations. With a workforce committed to diversity, equity, and inclusion, Walmart provides an environment where employees can grow professionally while contributing to the company’s mission of saving people money and helping them live better.
This position for a Man... Show More
This position for a Man... Show More
Job Requirements
- Bachelor's degree in customer service, project management, business, finance, technology, or related area and 1 year's experience in business, finance, supply chain, or related area
- or 3 years experience in customer service, project management, business, finance, technology, or related area
Job Qualifications
- 3 years experience in customer service, project management, business, finance, technology, or related area
- computer skills including Microsoft Excel and email communication
- team leadership skills
- ability to navigate multiple systems simultaneously
- strong written communication skills
- high attention to detail and accuracy
- ability to follow established processes and escalation procedures
Job Duties
- Lead and manage a team of hourly associates, effectively guiding their workflow and productivity
- develop and optimize ticket management processes to improve efficiency and response times
- respond to inbound tickets related to contractor earnings, disbursements, and tax
- monitor ticket resolution metrics to ensure timely and effective responses
- escalate complex or in-depth inquiries to the appropriate internal team
- communicate professionally via email and internal systems
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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