Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $78,750.00 - $118,150.00
Work Schedule
Flexible
Benefits
Free stand-by travel privileges
Medical insurance
Dental Insurance
Vision Insurance
401k match program
Quarterly bonus plans
Annual bonus plans
Holiday paid time off
Job Description
Horizon Air is a regional airline known for its commitment to connecting communities with reliable and comfortable air travel. As a subsidiary of Alaska Air Group, Horizon Air plays a vital role in the Pacific Northwest's transportation network, operating a fleet that serves numerous cities with an emphasis on customer service and operational safety. The company strives to create memorable experiences for passengers, whether they are at the airport or onboard, by fostering a welcoming and efficient environment. Horizon Air's teams consist of dedicated professionals who work collaboratively behind the scenes and on the front lines to ensure smooth travel... Show More
Job Requirements
- 5 years of customer service or station operations experience
- 2 years of leadership experience
- bachelor’s degree or an additional two years of work experience in lieu of this degree
- strong interpersonal and communication skills including verbal written and presentation
- excellent problem-solving skills
- detail oriented and highly organized
- professional work ethic with demonstrated ability to partner with cross functional teams addressing people courageously directly and candidly
- proven ability to motivate and engage employees to encourage a team environment
- proficiency with Microsoft Office applications including Word Excel PowerPoint and Outlook
- demonstrate the ability to create and sustain a profitable budget
- high school diploma or equivalent
- minimum age of 18
- must be authorized to work in the U.S.
Job Qualifications
- Bachelor’s degree or additional two years of work experience in lieu of degree
- five years of customer service or station operations experience
- two years of leadership experience
- strong interpersonal and communication skills verbal written and presentation
- excellent problem-solving skills with the ability to identify and resolve root causes
- detail oriented and highly organized able to manage multiple projects and deadlines in a fast-paced environment
- professional work ethic and ability to collaborate across teams while addressing people candidly
- proven ability to motivate and engage employees fostering a positive work environment
- proficiency with Microsoft Office applications including Word Excel PowerPoint and Outlook
- demonstrated ability to create and sustain a profitable budget
- high school diploma or equivalent
- minimum age of 18
- authorized to work in the U.S.
Job Duties
- Lead team of managers on duty and supervisors and establish priorities for optimal daily operational performance including on-time performance customer satisfaction and staff productivity while promoting a solid culture of safety and compliance
- Execute strategy to keep the passenger service department properly staffed and compliant including budgeting planning staffing recruiting onboarding scheduling training recurrent qualifications monitoring internal assets reviewing audits and performing self-audits
- Ensure operations and processes comply with federal state airport and company policies overseeing passenger service agents and operational performance to achieve customer service standards
- Shape team culture through presence action and reinforcement of positive behaviors influencing employee engagement and fair handling of concerns
- Develop people through effective performance management focusing on continuous feedback delegation and growth opportunities
- Provide input on strategy for station training aircraft gating supply and equipment maintenance meeting financial goals and maintaining key business relationships
- Cultivate and promote company values and provide excellent customer service and partnership to internal and external groups
- Focus on continuous improvement by soliciting feedback monitoring industry best practices and implementing process improvement tools
- Represent the company professionally at airport and community events with integrity and care
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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