Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $63,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligibility
Professional Development
Employee wellness programs
Job Description
The Westin Georgetown Washington D.C. is a distinguished luxury hotel situated in the vibrant heart of Washington, District of Columbia. Known for its commitment to excellence and a guest-centered approach, the Westin brand stands at the forefront of the hospitality industry with a strong focus on wellness and exceptional service. As part of Marriott International, the hotel benefits from being part of one of the world's leading hospitality groups, renowned for its global presence and dedication to creating memorable guest experiences. The Westin Georgetown is perfectly located at 2350 M St NW, offering guests easy access to the city's cultural... Show More
Job Requirements
- High school diploma or GED
- four years experience in guest services, front desk, housekeeping, or related professional area
- OR two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- two years experience in guest services, front desk, housekeeping, or related professional area
- experience in both Housekeeping and Front Office department preferred
- ability to work full time
- management experience
Job Qualifications
- High school diploma or GED
- four years experience in guest services, front desk, housekeeping, or related professional area
- OR two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- two years experience in guest services, front desk, housekeeping, or related professional area
- strong leadership and communication skills
- knowledge of hospitality industry standards and procedures
Job Duties
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity
- creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
- assists in managing the execution of all operations in the rooms area departments such as Front Office, Engineering/Maintenance, Housekeeping
- publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters
- communicates and updates all goals and results with employees
- meets semiannually with staff on a one-to-one basis
- assists and teaches the team scheduling against guest and hours/occupied room goals
- performs hourly job functions as needed
- performs other duties as assigned to meet business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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