Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $28.37
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
bonus eligibility
Job Description
Courtyard by Marriott Dallas Las Colinas is a distinguished hotel situated at 1151 W Walnut Hill Ln, Irving, Texas. As part of the globally recognized Marriott International brand, this establishment is dedicated to delivering exceptional hospitality experiences to business and leisure travelers alike. Known for its comfortable accommodations, modern amenities, and exemplary customer service, Courtyard by Marriott Dallas Las Colinas strives to meet and exceed the evolving expectations of its guests. The hotel caters specifically to business travelers, providing a seamless blend of convenience and comfort designed to enhance every stay and ensure maximum guest satisfaction. The management team at... Show More
Job Requirements
- High school diploma or GED
- Minimum 4 years of experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Minimum 2 years of experience in guest services, front desk, housekeeping, or related area
- Strong leadership capabilities
- Excellent communication skills
- Ability to manage teams and operations
- Proficiency in scheduling and staffing management
- Ability to perform job functions hourly as needed
- Commitment to guest satisfaction and quality standards
- Ability to work full time in Irving, Texas
- Willingness to assist in audit and financial management activities
Job Qualifications
- High school diploma or GED with 4 years of relevant experience
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field with 2 years of relevant experience
- Strong leadership and team management skills
- Excellent customer service skills
- Knowledge of hotel operations across departments
- Ability to interpret financial statements and performance data
- Effective communication and interpersonal skills
- Ability to handle multiple tasks and prioritize in a fast-paced environment
- Proactive approach to problem-solving and guest relations
Job Duties
- Ensure that goals are translated to the team relating to guest tracking and productivity
- Understand and communicate employee and guest satisfaction results and develop game plans
- Assist team in meeting capability expectations
- Lead by example with confidence and enthusiasm
- Assist employees in understanding and exceeding guest needs and expectations
- Follow property specific second effort and recovery plan
- Publish guest satisfaction results timely
- Take proactive approaches to employee and guest concerns
- Communicate and update all goals and results with employees
- Meet semiannually with staff one-to-one
- Assist and teach scheduling against guest and hours/occupied room goals
- Perform hourly job functions as needed
- Provide excellent customer service and be approachable for all guests
- Respond timely to customer service requests
- Ensure team members meet or exceed hospitality requirements
- Assist in annual quality audit with GM and RD
- Ensure a viable key control program
- Understand financial statements and performance data
- Interview and assist in hiring decisions
- Ensure thorough and timely orientation for new team members
OysterLink - a focused job platform for restaurants and hotels.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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