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United Airlines

Manager - Operations Control

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $42,200.00 - $79,800.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Training and Development
transportation benefits
Employee assistance program

Job Description

United Airlines is a major American airline renowned for its extensive domestic and international flight network. Operating across the United States and worldwide, United Airlines has built a strong reputation for delivering reliable service, operational excellence, and customer satisfaction. As one of the largest airlines globally, United Airlines is committed to innovation, safety, and sustainability while maintaining high standards of passenger care and operational efficiency.

As part of its vast operational infrastructure, United Airlines employs a dedicated Airport Operations team to ensure smooth and efficient operations at various airport hubs and stations. This team plays a critical role in ... Show More

Job Requirements

  • Bachelor's degree or 4 years of relevant work experience
  • Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance
  • Ability to lead peers and other leaders utilizing a philosophy focused on Safety, Caring, Dependability and Efficiency to reach best outcomes for the airline
  • Able to consistently manage both controlled and uncontrolled environments while making informed strategic and tactical decisions
  • Strong interest and desire to develop training skills and knowledge
  • Excellent communication and interpersonal skills
  • Organized and detail-oriented
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview
  • Reliable, punctual attendance is essential

Job Qualifications

  • Bachelor's degree or 4 years of relevant work experience
  • Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance
  • Ability to lead peers and other leaders utilizing a philosophy focused on Safety, Caring, Dependability and Efficiency to reach best outcomes for the airline
  • Able to consistently manage both controlled and uncontrolled environments while making informed strategic and tactical decisions
  • Strong interest and desire to develop training skills and knowledge
  • Excellent communication and interpersonal skills, with the ability to engage and connect with diverse learners
  • Organized and detail-oriented, with the ability to manage multiple tasks and priorities
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position

Job Duties

  • Responsible for preplanning prior to shifts/banks and ensuring readiness for gates, crews, maintenance, WX/ATC, and staffing
  • Monitor flight activities within pod (including pre-arrival, arrival, ground-servicing, and departure activities) for exceptions and process failures with a given area of responsibility and engage with other team members as needed to resolve operational challenges
  • Create hub gating plans that meet operational, customer, and employee needs and adapt them as needed to dynamic changes in the operational environment
  • Maintain thorough situational awareness about any events that may impact gating and parking plans
  • Make tactical decisions as needed and escalate significant operational challenges to the SOC shift manager
  • Provide consistent, ongoing strategic gate planning communication and operational updates with all departments, service partners and external agencies
  • Primary liaison with NOC Dispatch and Ops Managers regarding real time updates to the hub schedule and notable flight-level events

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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