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LSG Sky Chefs

Manager Operations - Cold Food

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $69,579.07 - $86,973.83
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Work Schedule

Rotating Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
performance bonuses

Job Description

LSG Sky Chefs is one of the world’s leading airline catering and hospitality providers, recognized globally for its commitment to quality and innovation. With a reputation fortified by awards such as “Airline Caterer of the Year in North America” for 2023 and 2024, LSG Sky Chefs delivers outstanding culinary experiences and exceptional service to airlines, ensuring passengers enjoy high standards of food and hospitality. Operating extensively across North and Latin America, the company prides itself on a dynamic approach that embraces continuous improvement and employee dedication. The organization values its talented workforce and fosters growth opportunities within its ranks. The... Show More

Job Requirements

  • Bachelor’s degree or equivalent experience
  • 5+ years of leadership experience in high-volume food production, manufacturing, or cold kitchen operations
  • proven success managing hourly workforce in a union or similar structured environment
  • strong knowledge of HACCP, food safety, and FDA requirements

Job Qualifications

  • Bachelor’s degree or equivalent experience
  • 5+ years of leadership experience in high-volume food production, manufacturing, or cold kitchen operations
  • proven success managing hourly workforce in a union or similar structured environment
  • strong knowledge of HACCP, food safety, and FDA requirements
  • excellent communication and interpersonal skills
  • demonstrated ability to lead through influence, inspire high performance, and manage change
  • proficient in Microsoft Office and production planning systems

Job Duties

  • Ensure on-time and accurate production in the preparation of food/equipment and catering of flights
  • lead daily operations in the Cold Food production area, overseeing 4 supervisors and their teams per shift
  • drive productivity, scheduling, food safety, and quality to meet airline customer expectations and regulatory compliance (FDA, HACCP, GQS)
  • monitor department KPIs and performance metrics, ensuring production accuracy and on-time flight catering
  • partner with internal teams (Procurement, HR, Quality, Safety) to align staffing, inventory, and production schedules
  • investigate and resolve quality or customer service issues with corrective actions and process improvements
  • actively participate in daily operations briefings to align priorities and communicate department performance
  • ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations
  • investigate customer quality issues, develop and implement corrective actions
  • participate in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team

Job Qualifications

Experience

Expert Level (7+ years)

Job Location