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Avis Budget Group logo

Manager - Operations - Avis First

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Competitive compensation plus annual bonus eligibility
Company vehicle provided with gas, insurance, and maintenance
Paid Time Off
401K retirement plan with company-matched contributions
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Group legal insurance
Identity Theft Protection
Flexible Spending Account (FSA)
Additional life insurance coverages
Tax-free benefit for public transportation or parking expenses
Employee Discounts
Employee assistance program

Job Description

Avis Budget Group is a global leader in the car rental industry, renowned for providing high-quality transportation solutions and exceptional customer service. With a dedicated team of approximately 25,000 employees, Avis Budget Group is committed to driving innovation and excellence in the mobility sector. This company prides itself on its dynamic, customer-centric culture that fosters performance, leadership development, and teamwork. Operating across multiple locations in the United States and around the world, Avis Budget Group continually invests in training, technology, and employee rewards to maintain its position as a market leader in vehicle rentals and related services.

Joining Avis... Show More

Job Requirements

  • Valid driver's license and legally authorized to work in the United States
  • Flexibility to work all shifts, including weekends and holidays
  • Willingness to work outdoors in weather conditions with moderate noise level
  • This position requires regular, on-site presence and cannot be performed remotely

Job Qualifications

  • Strong written and oral communication skills (bilingual a plus)
  • Proactive cross-functional leader and collaborative team player who is able to work in a fast-paced service-oriented work environment
  • Excellent interpersonal, relationship and team building skills with the ability to lead and drive a high performing team
  • Excellent analytical, creative problem solving and organizational skills, with strong attention to detail and ability to break down complex problems to actionable plans
  • Strong financial acumen and forecasting skills
  • 2-4 year college degree preferred (or equivalent in education, training or experience)
  • Minimum of 2 years management experience in related field (rental car, hospitality or customer service)

Job Duties

  • Developing, implementing and communicating operating plans to maximize utilization according to business plan and company quality assurance standards, directing and controlling the VIP customer experience
  • Forecasting and managing key financial drivers
  • Partnering and collaborating with the key operations, fleet, customer service and other leaders to meet business objectives
  • Respond to customer concerns, inquiries, compliments and complaints
  • Lead performance of team members against business plan by setting, communicating, monitoring and updating goals, planning and implementing staffing schedules to meet the needs of the business and managing all aspects of the employee lifecycle, including developing, motivating, recognizing, evaluating and managing performance in order to create a high functioning team
  • Adhering to and supporting company policies and practices

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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