Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.02 - $31.73
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Career Development
Job Description
Marriott International is a global leader in the hospitality industry, known for its unwavering commitment to providing exceptional guest experiences and fostering a diverse and inclusive work environment. Among its prestigious portfolio of brands, the St. Regis Hotels & Resorts stands out as a symbol of luxury, timeless glamour, and impeccable service. The St. Regis Atlanta, located at 88 W Paces Ferry Rd NW in Atlanta, Georgia, embodies this tradition, offering guests an elite atmosphere where sophisticated elegance meets modern sensibility. This luxury hotel is dedicated to delivering bespoke and anticipatory service through a team of gracious hosts, including the... Show More
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related professional area
- OR two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in guest services, front desk, housekeeping, or related professional area
- Strong leadership skills
- Excellent communication abilities
- Problem-solving skills
- Ability to work full time on site
- Knowledge of emergency procedures and loss prevention policies
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related field
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years focused experience
- Strong leadership and hospitality skills
- Excellent communication and problem-solving abilities
- Knowledge of loss prevention and operational compliance
- Ability to manage guest relations and staff effectively
- Proficiency in monitoring financial reports and operational metrics
Job Duties
- Serve as the property Manager on Duty overseeing all operations
- Document and resolve guest concerns or property incidents
- Manage guest flow and inquiries within the lobby
- Track and report service issues to relevant departments daily
- Maintain strong relationships with all departments to support operations and goals
- Ensure compliance with policies, standards, and procedures
- Handle guest complaints and empower associates in customer service
- Monitor staffing levels and financial performance to meet operational and financial objectives
- Conduct regular facility inspections for safety, security, and maintenance
- Participate in human resource activities including feedback, recognition, and disciplinary actions
- Implement emergency plans and ensure associate well-being
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: