Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,500.00 - $68,800.00
Work Schedule
Standard Hours
Weekend Shifts
Night Shifts
Benefits
Employee Stock Ownership Plan (ESOP)
Health Insurance
Dental Insurance
Vision Insurance
401k
voluntary life insurance
Paid annual leave
Family Medical Leave
Domestic Partner Benefits
Industry related continuing education
Job Description
O. Henry Hotel, located in Greensboro, North Carolina, is a distinguished establishment renowned for providing exceptional hospitality experiences. As a full-service hotel, O. Henry Hotel prides itself on blending classic Southern charm with modern amenities to offer guests a comfortable and memorable stay. The hotel is committed to delivering outstanding guest service embodying genuine care and attention to detail, which fosters a welcoming and hospitable environment for visitors from around the world. The team at O. Henry Hotel is composed of dedicated hospitality professionals who are passionate about creating remarkable experiences and ensuring every guest feels valued and at home.Show More
Job Requirements
- Schedule availability including weekdays, weeknights and weekends including holidays
- Ability to lead a team of 5-6 people
- Strong communication and interpersonal skills
- Ability to use phone and computer systems relevant to hotel operations
- Commitment to maintaining safety and cleanliness standards
- Experience in hospitality or related customer service role
- Passion for delivering exceptional guest service
Job Qualifications
- Schedule availability including weekdays, weeknights and weekends including holidays
- Friendly and energetic attitude
- Detail oriented
- Passion for hospitality
- Great interpersonal and communication skills
- Strong sense of urgency and initiative
- Enjoy working in a fast paced, enthusiastic environment
Job Duties
- Provide shift leadership to a team of 5-6 people while communicating with housekeeping, engineering and other departments to ensure the shift runs efficiently
- Use the appropriate resources to collaborate and solve issues during the shift and communicate how future shifts may be affected
- Prioritize and coordinate tasks to maintain smooth daily hotel operations including Front Desk, Porters, Housekeeping, Engineering and Event Assistance
- Learn and use phone, computer programs and other hotel systems to aid guest services
- Coach colleagues to increase levels of guest delight following the hotel mission
- Take responsibility for recruiting, hiring, and developing new staff members
- Advocate for guests and staff members
- Establish and maintain hotel and guest relationships by identifying guest needs and communicating them to appropriate departments
- Maintain a passion for safety and ensure cleanliness and sanitary workplaces at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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