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Job Overview
Employment Type
Full-time
Work Schedule
Fixed Shifts
Job Description
Accommodations Plus International (API) is a leading global provider specializing in crew accommodation solutions, transforming how businesses manage travel logistics. As an innovator in the airline and hospitality sectors, API leverages advanced technological platforms to streamline the entire crew planning and layover process, offering a seamless, efficient, and user-friendly experience for both operators and end users. With expertise rooted in integrating mobile solutions, proprietary technology, and a seasoned professional team, API is positioned uniquely to provide clients with end-to-end operational excellence which enhances both efficiency and the overall travel experience for crew members.
API operates primarily within the airline an... Show More
API operates primarily within the airline an... Show More
Job Requirements
- 3-5 years in airline operations, hotel management, or similar leadership role
- Proven experience handling irregular operations and crisis management
- Strong leadership and team management abilities
- Excellent problem-solving and decision-making skills under pressure
- Effective communication and negotiation skills
- Proficiency in operational systems
Job Qualifications
- 3-5 years in airline operations, hotel management, or similar leadership role
- Proven experience handling irregular operations and crisis management
- Strong leadership and team management abilities
- Excellent problem-solving and decision-making skills under pressure
- Effective communication and negotiation skills
- Proficiency in operational systems
- Leadership under pressure
- Operational agility
- Customer-centric mindset
Job Duties
- Lead and manage day-to-day onsite operations for airline and hotel partners
- Monitor flight schedules, hotel accommodations, and crew movement during normal and irregular operations
- Respond promptly to disruptions caused by weather, cancellations, or system outages
- Implement contingency plans and allocate resources effectively to minimize customer impact
- Guide and support frontline staff, providing clear direction during high-pressure situations
- Foster a collaborative environment and ensure team adherence to operational protocols
- Ensure timely and accurate communication to crews and hotel partners during disruptions
- Resolve escalated customer issues with empathy and professionalism
- Maintain compliance with airline and hospitality regulations
- Document operational decisions and provide shift reports to senior leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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