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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Training and Development
performance bonuses
Job Description
Desert Diamond Casino is a prominent casino and entertainment establishment located in Glendale, Arizona. Renowned for delivering exceptional gaming experiences combined with top-notch hospitality services, Desert Diamond Casino is part of the Tohono O'odham Gaming Enterprise. The casino emphasizes community engagement, guest satisfaction, and operational excellence, standing as one of the key entertainment destinations in the region. With a dynamic team and a commitment to maintaining high industry standards, the establishment creates a vibrant atmosphere catering to a diverse clientele.
The position of Manager on Duty (MOD) at Desert Diamond Casino is a pivotal full-time role based at the Glend... Show More
The position of Manager on Duty (MOD) at Desert Diamond Casino is a pivotal full-time role based at the Glend... Show More
Job Requirements
- bachelor's degree plus six years of diverse experience in gaming or hospitality operations
- at least three years in any management or supervisory role
- or equivalent combination of education and experience
- no felony, theft or stealing convictions
- must pass pre-employment drug and alcohol screen
- must pass background investigation
- must obtain and maintain a gaming license
- knowledge of modern office practices and equipment
- knowledge of business English grammar and punctuation
- knowledge of public relations and guest service practices
- knowledge of gaming and food and beverage operations in casino environment
- knowledge of Title 31 requirements
- ability to interact with regulatory officials
- ability to obtain TIPS certification
- ability to analyze reports
- ability to efficiently schedule manpower
- ability to write and implement procedures
- ability to read and interpret documents
- ability to apply common sense to follow directions
- ability to communicate effectively in English
- skill in management techniques
- skill in business computer operation
- ability to work independently
- ability to work all shifts including holidays and weekends
Job Qualifications
- bachelor's degree plus six years diverse experience in gaming or hospitality industry operations including at least three years in management or supervisory role
- or equivalent combination of education and experience
- knowledge of modern office practices, procedures, and equipment
- knowledge of business English, spelling, grammar, punctuation, and basic arithmetic
- knowledge of public relations, promotions, and guest service principles
- knowledge of gaming operations, food and beverage operations, and guest service in casino environment
- knowledge of Title 31 requirements and training
- ability to interact effectively with tribal, state, and national regulatory officials
- ability to obtain TIPS certification
- ability to analyze reports
- ability to efficiently schedule manpower
- ability to write and implement departmental procedures
- ability to read and interpret safety and operational documents
- ability to apply common sense to carry out directions
- ability to communicate effectively in English verbally and in writing
- skill in professional management techniques
- skill in operating business computers and office machines including Windows, Word, Excel, Access, and PowerPoint
- ability to work independently and all shifts including holidays and weekends
Job Duties
- maintains a current understanding of each department's operational and guest service expectations
- ensures and coordinates the proper execution of emergencies, Title 4 (AZ Liquor Law), interaction with external regulators, Title 31 requirements, departmental disagreements, team member suspensions, guest problem resolution, and guest ejections
- maintains a working knowledge of internal controls, human resources policies and procedures, departmental policies and procedures, and job descriptions
- provides continual assistance, support, and inter-departmental coordination to all team members and guests
- exchanges current information throughout the shift with department management personnel
- ensures compliance with all state and Tohono O’odham Gaming Enterprise policies and procedures including internal controls
- acquires thorough knowledge of National Indian Gaming Commission regulations
- ensures smooth interaction between departments and guests
- communicates shift information clearly and timely to senior management
- resolves guest complaints immediately and effectively
- contributes to team efforts and attends meetings as directed
- demonstrates Desert Diamond Casino “On Brand” attitude
- creates and maintains a positive image of the property and team
- performs duties with excellent service to guests
- role models desired behavior and appearance
- performs continual observations and reporting for compliance and operational effectiveness
- performs other duties as required
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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