Manager of Valet & Parking Operations - La Jolla Hotels
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $85,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
basic life insurance
short-term disability
long-term disability
401k Retirement Plan
Paid Time Off
Paid holidays
paid floating holidays
Job Description
Towne Park is a leading hospitality services company dedicated to creating exceptional experiences for millions of patients, visitors, and guests across various locations. Known for its commitment to delivering compassionate and high-quality service, Towne Park is focused on making a significant impact by brightening the days of customers, clients, and team members alike. With a robust presence in the hospitality industry, Towne Park operates with core values centered on respect, professionalism, and excellence. This emphasis on providing top-tier service has built a reputation for the company as a reliable and innovative partner in hospitality service management.
Towne Park is curr... Show More
Towne Park is curr... Show More
Job Requirements
- Must be at least 18 years of age
- Must maintain a valid driver's license and clean driving record
- Must be able to drive manual transmission
- Must pass criminal background, motor vehicle record, and drug screen
- Experience in managing hospitality or client accounts preferred
- Must have excellent interpersonal and leadership skills
- Ability to work extended hours including evenings and weekends
- Ability to travel up to 10 percent
- Must be able to lift and move up to 50 pounds frequently and up to 75 pounds occasionally
- Ability to push and pull up to 100 pounds occasionally
- Ability to operate necessary equipment safely
- Ability to communicate effectively at all organizational levels
Job Qualifications
- Associate's degree preferred
- Minimum of two years of related experience and/or training or equivalent combination of education and experience
- Knowledge of general business practices including accounting, human resources, and customer service
- Ability to drive manual transmission
- Valid driver’s license with a clean driving record
- Ability to pass criminal background, motor vehicle record, and drug screening
- Demonstrated work ethic, drive, and persistence to achieve goals
- Proficiency with MS Office and point-of-sale applications
- Strong written and verbal communication skills
- Ability to manage multiple projects effectively
- Ability to work professionally in diverse settings
- Ability to interpret business policies and training materials
- Ability to compose professional business communications
Job Duties
- Understand and drive business metrics and performance measurements to ensure effectiveness, high performance and compliance
- Improve the financial performance and profitability of the account
- Understand the contractual agreement and recognize ways to maximize opportunities
- Positively move metrics for forecasting, productivity, claims, customer service, and turnover
- Manage scheduling, overtime, tip reporting, and timekeeping for associates
- Ensure forecasts, payroll and accounting reports are timely and accurate
- Utilize standardized business systems and ensure compliance with policies
- Engage in recruitment and hiring processes
- Foster talent retention and respond to associate feedback
- Conduct orientation and on-the-job training for new hires
- Recognize and coach for performance improvements
- Identify and develop future leaders
- Conduct regular performance appraisals and hold associate meetings
- Practice positive discipline and delegate responsibilities effectively
- Ensure consistent delivery of guest/patient service experience
- Allocate labor resources efficiently
- Forecast and plan for seasonal business variances
- Integrate client service standards with Towne Park's standards
- Maintain cohesive relationships with client staff
- Maintain communication and follow through on commitments
- Maintain high visibility on-site
- Focus team on client objectives and strive to exceed expectations
- Grow Towne Park business by building client loyalty
- Utilize Towne Park systems for asset and expenditure control
- Train others on system use
- Maintain a clean, neat work environment
- Complete tasks timely
- Treat clients and associates with courtesy and respect
- Maintain confidentiality
- Follow safety and security procedures
- Report all accidents and incidents
- Operate equipment safely
- Train associates on safety
- Follow disciplinary processes for safety violations
- Respond promptly to safety concerns
- Report on-the-job injuries and manage worker's compensation
- Adhere to employment and payroll policies
- Maintain client relationships for references and leads
- Inform leadership about client business changes
- Monitor client business for growth opportunities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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