Manager of Ticket Operations and Business Intelligence

Birmingham, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive salary

Performance incentives

Health Insurance

Dental Insurance

Vision Insurance

Professional development opportunities

Access to club events

Job Description

Birmingham Legion FC is a professional soccer club based in Birmingham, Alabama, competing in the USL Championship, which is the second tier of American soccer. As a club committed to elevating the sport's presence and engagement in the region, Birmingham Legion FC focuses on delivering exceptional fan experiences, fostering community involvement, and achieving competitive success on the field. The organization blends passion for the game with innovative business practices to grow its fanbase and create a vibrant soccer culture locally and nationally.

The role of Manager of Ticket Operations and Business Intelligence at Birmingham Legion FC is a pivotal positio... Show More

Job Requirements

Bachelor's degree in business, sports management, data analytics, or related field
Minimum 3 years of experience in ticketing operations and data analytics
Proficiency with major ticketing platforms such as SeatGeek and Ticketmaster
Experience using CRM systems for data management
Knowledge of data analysis software including Excel, Tableau, and Power BI
Excellent communication and organizational skills
Willingness to work flexible hours, including evenings, weekends, and matchdays

Job Qualifications

Bachelor's degree in business, sports management, data analytics, or related field
3+ years of experience in ticketing operations and data analytics (sports industry preferred)
Proficiency in ticketing platforms (e.g., SeatGeek, Ticketmaster) and CRM systems
Experience with data analysis tools (e.g., Excel, Tableau, Power BI)
Strong analytical, organizational, and communication skills
Ability to work flexible hours including evenings, weekends, and matchdays
Familiarity with USL or other professional sports leagues
Experience integrating ticketing and CRM data for business insights
Passion for soccer and community engagement

Job Duties

Oversee all ticketing operations including season tickets, group sales, single-game tickets, and special packages
Manage ticketing platform setup, pricing, and inventory control
Coordinate with stadium box office and third-party vendors for seamless gameday execution
Provide customer support and resolve ticketing issues efficiently
Develop and maintain dashboards and reports to track ticket sales, attendance, and fan engagement
Analyze data to identify trends, forecast demand, and inform pricing and promotional strategies
Present insights to leadership to support strategic decision-making
Collaborate with marketing and sales teams to align data-driven initiatives with business goals
Administer CRM systems to ensure accurate customer data and segmentation
Support targeted marketing campaigns and fan retention strategies using CRM insights
Maintain data integrity and implement best practices for database hygiene
Work cross-functionally with marketing, partnerships, and operations teams
Train and manage part-time ticketing staff and interns
Assist in planning and executing ticket-related promotions and events

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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