Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,400.00 - $67,100.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
performance bonuses
Job Description
The Inn and Club at Harbour Town is a prestigious luxury boutique hotel located within the scenic Sea Pines Resort on Hilton Head Island, South Carolina. Renowned for its exquisite accommodations and first-class amenities, the property caters to discerning leisure and business travelers seeking an elevated hospitality experience. Visitors enjoy a tranquil retreat that combines the charm of Southern coastal living with easy access to Harbour Town marina, renowned golf courses, and a variety of upscale dining options. The Inn and Club at Harbour Town is acclaimed for delivering personalized guest services, consistently exceeding expectations to foster memorable stays and... Show More
Job Requirements
- Ability to work flexible hours including evenings weekends and holidays
- ability to walk stand and sit for extended periods
- occasional lifting of up to 25 pounds
Job Qualifications
- Minimum 5 years of senior leadership experience in hotel management including 3 years as a General Manager or Director of Operations at a luxury hotel with Forbes standards
- bachelor’s degree in Hospitality Management Business Administration or related field preferred
- proven leadership across multiple departments
- strong financial acumen including budgeting and forecasting
- in-depth knowledge of Forbes luxury standards and maintaining high ratings
- excellent communication and interpersonal skills
- strategic thinker with business growth experience
- strong understanding of hotel operations and guest service
- familiarity with property management systems and booking engines
- strong problem-solving and attention to detail
- passion for hospitality and exceptional guest experiences
Job Duties
- Lead inspire and develop a high-performing service-driven team
- oversee hiring training and professional development to ensure operational excellence
- foster a positive and inclusive workplace culture aligned with the hotel’s values
- ensure clear communication and collaboration across all departments
- maintain exceptional guest service standards in alignment with Forbes expectations
- monitor guest feedback and resolve issues quickly while driving continuous improvement
- collaborate with sales and marketing to enhance guest engagement and loyalty
- oversee all guest touchpoints to ensure a seamless experience from arrival to departure
- demonstrate deep knowledge of Forbes Travel Guide standards and lead efforts to maintain compliance
- ensure hotel operations reflect Forbes guidelines for luxury hotels
- conduct regular Forbes training for staff and promote a culture of excellence
- oversee Forbes inspections and address any deficiencies proactively
- monitor operational costs while optimizing revenue and managing expenses
- work with revenue management to analyze trends and maximize profitability
- approve pricing for rooms packages and services to stay competitive
- oversee daily operations for all hotel departments
- ensure compliance with health safety regulatory and Forbes quality standards
- maintain property cleanliness maintenance and aesthetic excellence
- implement and uphold standard operating procedures
- provide regular performance reports including financials and guest satisfaction data
- develop long-term strategies to enhance operations guest experience and profitability
- participate in development and renovation projects aligned with brand and guest needs
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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