Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $91,400.00 - $120,800.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive salary
Health Insurance
Vision Insurance
Dental Insurance
401(k) savings plan
Paid sick leave
vested vacation hours
Non-revenue travel privileges
leaves of absence
Job Description
Contour Airlines is a long-established aviation services company headquartered in Smyrna, Tennessee. With a rich history and a commitment to safety, integrity, and excellence, Contour Airlines operates a diverse range of aviation business lines. The company is dedicated to delivering high-quality services while fostering a collaborative and customer-focused culture. Integral to Contour Airlines’ mission is its core value of teamwork, recognizing that strength comes from unity and shared goals. This focus on integrity and safety permeates every aspect of the organization, ensuring that their operations consistently meet the highest industry standards.
The role of Manager of System Operations Con... Show More
The role of Manager of System Operations Con... Show More
Job Requirements
- High school diploma or GED
- At least one year of experience in aviation or related industry
- FAA Aircraft Dispatcher Certificate or relevant operational experience
- Valid driver license with good driving record
- Authorization to work in the United States
- Ability to travel domestically and internationally
- Successful completion of a 10-year work history review
- Clearance of criminal history records check
- Proficiency in Microsoft Office 365, Excel, Word, and Outlook
- Availability to work all shifts including midnight, weekends, and holidays
- Basic mathematical skills including decimals, hours/minutes, and 24-hour clock usage
- Strong interpersonal and leadership skills
- Ability to manage multiple priorities and work under pressure
- Attention to detail and self-motivation
- Excellent written and verbal communication skills
- Commitment to safety and regulatory compliance
Job Qualifications
- Be at least 23 years of age
- Posses a FAA Aircraft Dispatcher Certificate or have aviation operational experience
- Must have a valid driver license and a good driving record
- Be authorized to work in the United States and able to travel in and out of the United States
- Able to pass a required 10-year work history review and submit to criminal history records check
- High school diploma or GED required, college degree preferred but not required
- Extensive familiarity with Federal Aviation Regulations, aeronautical charts, aviation weather, aircraft performance and flight planning
- Minimum of one (1) year in aviation or aviation related industry
- Must have experience and be highly proficient in Microsoft Office 365, Excel, Word, and Outlook
- Rockwell Collins FOS or similar crew scheduling software familiarity preferred
- Must be able to work all shifts designated within the System Operations Control center including midnight shifts, weekend, and holiday schedules
- Must be able to perform basic mathematical computations using both decimals and hours/minutes as well as use of a 24-hour clock
- Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset
- Possess strong leadership, interpersonal and organizational skills
- Must have well-developed people skills and ability to work with a variety of personalities
- Able to coordinate multiple priorities and meet deadlines
- Able to handle interruptions and a fast-paced environment
- Maintain strong attention to detail
- Be self-motivated and able to motivate others
- Excellent interpersonal skills
- Ability to manage multiple complex projects simultaneously
- Excellent communication skills both written and verbal delivered with tact and professionalism
- Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations
Job Duties
- Exercise authority for initiation, preflight planning, delay, and cancellation of every flight
- Oversee crew member scheduling, assignments, rest requirements, and other assignments such as training and maintenance
- Maintain sufficient staffing of SOC personnel to ensure safe, compliant, and efficient operations
- Ensure completeness and accuracy of flight coordinators' training and qualification records
- Conduct performance reviews for flight coordinators
- Schedule flight coordinators to ensure continuous coverage by personnel with operational control authority
- Maintain current System Operations Control reference materials
- Oversee the crew planning process, including daily scheduling of flight crews and coordinators
- Coordinate flight crew travel, ground transportation, and hotel accommodations
- Ensure crew member compliance with federal rest, duty, and flight time limitations, including 14 CFR 135.263, 135.267, and 135.267(c)
- Designate the pilot-in-command (PIC) and second-in-command (SIC) for each flight
- Ensure each flight is crewed with at least the required minimum crew members
- Perform flight locating procedures in accordance with company policy
- Serve as point of contact for accounting communications
- Administer SOC personnel payroll and benefit reporting
- Ensure timely payroll submission for flight crew and coordinator assignments
- Track aircraft usage and prepare owner summaries
- Perform other duties as assigned by leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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