Manager of Quality Assurance and Training
Job Overview
Employment Type
Consulting
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $65,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Competitive wages
flexible schedule
nights off
Weekends off
Summers off
Great work environment
Opportunity for professional growth
Job Description
Southwest Foodservice Excellence Operations Services is a leading company in the food service industry, dedicated to enhancing the quality and experience of quick-service food operations. The company prides itself on delivering exceptional service and innovative solutions to its clients by leveraging highly skilled professionals who possess a deep understanding of food service operations. With a strong emphasis on professionalism, communication, and quality assurance, Southwest Foodservice Excellence Operations Services fosters a work environment where employees are empowered to make a tangible difference in client operations and customer satisfaction.
The Manager of Quality Assurance and Training role is a pivotal positi... Show More
The Manager of Quality Assurance and Training role is a pivotal positi... Show More
Job Requirements
- 3 plus years of leadership experience preferably in an operations team lead or supervisory role
- Current ServSafe or Tips certification and HACCP training or certification
- Management operations experience within Food and Beverage, Hospitality, or customer service fields
- Training and facilitation experience targeted toward different learning styles and audiences
- Bachelor’s degree in Culinary, Hospitality, or Business fields preferred
- Bilingual in Spanish preferred
- Must be able to travel 80 percent with overnight travel
Job Qualifications
- 3 plus years of leadership experience preferably in an operations team lead or supervisory role
- Current ServSafe or Tips certification and HACCP training or certification
- Experience in management operations within Food and Beverage, Hospitality, or customer service fields
- Training and facilitation experience for different learning styles and audiences
- Bachelor’s degree in Culinary, Hospitality, or Business fields preferred
- Bilingual in Spanish preferred
- Must be able to travel 80 percent with overnight travel
Job Duties
- Understand and contribute to the development of client expectations and conduct customer experience and quality examinations to meet unique client needs
- Become well-versed in client business, specific client requirements, brand details, customer experience, and Brand Operations Services methods
- Recite client-specific processes, requirements, and product verbiage from memory while in a busy kitchen environment
- Build rapport and conduct employee conversations to identify and recommend improvements in restaurant processes, products, and equipment
- Taste various menu items according to program requirements, including meats, dairy, produce, gluten-based products, nuts, and tree nuts
- Produce accurate and consistent evaluations including detailed written reports
- Exercise judgment in evaluating business operations, recommending improvements, action planning, and root cause analysis
- Provide quality-assurance information with discretion to help improve client business operations
- Formulate improvements in Brand Operations Services procedures and recommend these to the Business Solution Analysis Lead
- Represent the company in client meetings and build strong client relationships through professional interactions
- Attend and contribute to team meetings and conference calls as required by management
- Participate in client meetings and programs
- Perform other duties as assigned or necessary to the role
OysterLink connects hospitality businesses with candidates.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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