Manager of Parking Operations - Hilton Indianapolis Hotel & Suites
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
telemedicine
basic life insurance
AD&D insurance
short-term disability
long-term disability
401k Retirement Plan
Paid Time Off
Paid holidays
paid floating holidays
Job Description
Towne Park is a leading hospitality services company dedicated to creating exceptional experiences for millions of patients, visitors, and guests across their numerous locations. With a strong commitment to compassion and excellence, Towne Park operates in various settings including healthcare, hospitality, and parking management, where customer experience is paramount. Their mission revolves around making a positive impact by delivering service that not only meets but exceeds expectations, fostering comfort and satisfaction in every interaction. Towne Park prides itself on being more than just a workplace; it is a platform for employees to make a meaningful difference every day.
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Job Requirements
- minimum of two years of related experience
- associate’s degree preferred
- knowledge of general business practices including accounting, human resources and customer service
- must be able to drive manual transmission
- valid driver’s license and clean driving record
- at least 18 years old
- able to pass a criminal background check, MVR and drug screen
Job Qualifications
- associate’s degree preferred
- minimum of two years of related experience and or training
- knowledge of general business practices including accounting, human resources and customer service
- must be able to drive manual transmission
- valid driver’s license and clean driving record
- at least 18 years of age
- ability to pass a criminal background check, MVR and drug screen
Job Duties
- understand and drive business metrics and performance measurements to ensure effectiveness, high performance and compliance
- demonstrate the ability to improve the financial performance and profitability of the account
- understand the contractual agreement and recognize ways to maximize opportunities
- demonstrate the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover
- manage scheduling, overtime for associates under direct supervision, tip reporting, and timekeeping
- ensure that forecasts, payroll and accounting reports are on time and accurate
- actively engage in the recruitment and hiring processes to ensure the best people are selected
- foster an environment that retains talented associates
- respond proactively to associate feedback and suggestions
- provide opportunities for top performers to learn and grow
- recognize areas for improvement and properly train and coach
- conduct regular performance appraisals and provide feedback
- ensure the guest or patient service experience is delivered consistently on all shifts
- allocate labor resources efficiently to support service delivery
- develop cohesive working relationships with the client’s staff
- maintain regular communication channels with the client and follow through on commitments
- fully understand and utilize Towne Park’s systems to control assets and expenditures
- understands and follows safety and security procedures
- report all accidents and incidents promptly to management
- maintain relationships with present client to obtain references and leads for new opportunities
- monitor existing client’s business for growth opportunities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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