Manager of General Aviation Airports - Fixed Based Operator (FBO) Customer Experience Manager
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $41.31 - $61.02
Work Schedule
Standard Hours
Flexible
On-call
Benefits
Alternative work schedules
Defined benefit retirement
No Social Security deduction
No state income taxes
Employer-sponsored health plans
Medical insurance
pharmacy benefits
telehealth services
Retiree insurance
Dental Insurance
Vision Insurance
Employer-paid life insurance
Employer-paid AD&D insurance
Employer-paid long term disability insurance
Paid holidays
paid vacation leave
Paid sick leave
holiday leave
Catastrophic leave
Parental leave
Tool Allowance
voluntary benefits
Employee assistance program
Community Volunteer Opportunities
Comprehensive training program
Wellness Program
Job Description
Clark County Department of Aviation is a key component of Clark County's infrastructure, overseeing the operations and development of several airports within the region, including the Henderson Executive Airport and North Las Vegas Airport. As a governmental agency, the department is committed to maintaining safe, efficient, and customer-focused aviation services that enhance both general aviation and commercial air travel. Clark County's Department of Aviation plays a crucial role in facilitating the smooth operation of airports and supporting the economic development of the region through effective airport management and community engagement. The department values exceptional service, operational excellence, regulatory compliance, and... Show More
Job Requirements
- equivalent to a bachelor's degree in business or public administration, aviation management, finance or a related field
- three years of full-time supervisory experience in an airport operational setting
- possession of a valid Nevada Class C driver's license at time of hire
- must pass pre-employment drug examination
- permanent employees must maintain residency within Clark County and provide proof of motor vehicle registration and driver's license compliance within 90 days of employment
- legal authorization to work in the United States
- successful completion of education/experience background check, fingerprint-based criminal history record check by FBI, and ability to obtain Transportation Security Administration security badge
- must present two original government-issued IDs upon job offer acceptance
Job Qualifications
- Bachelor's degree in business or public administration, aviation management, finance or a related field
- three years of full-time supervisory experience in an airport operational setting
- direct experience in general aviation operations is desirable
- strong leadership and organizational skills
- effective communication and interpersonal skills
- experience in customer relations management
- knowledge of federal and state aviation regulations
- ability to work under pressure and handle multiple priorities
- proficiency in using office technology and software
- ability to develop and implement policies and procedures
- experience in coordinating special events and managing resources
- commitment to exceptional customer service
Job Duties
- Plans, organizes, assigns, supervises, reviews and evaluates the work of professional, technical, and customer support and field service and maintenance staff at assigned airport
- Recommends selection of staff
- trains staff and provides for their professional development
- administers discipline as required
- Plans and coordinates development activities for all general aviation airports to which assigned
- confers with contract design and construction staff
- creates and directs outreach and expansion programs, including maintaining liaison with various aviation associations in the Las Vegas area
- Ensures that all airport operations and maintenance activities performed in accordance with federal and state laws and regulations
- Supervises customer service and line service activities through subordinate supervision
- directs the provision of information to patrons regarding services and costs
- Contributes to the overall quality of the department's service provision by developing and coordinating work teams and by reviewing, recommending and implementing improved policies and procedures
- Prioritizes and allocates available resources
- reviews and evaluates program and service delivery
- Resolves customer complaints and disputes
- maintains liaison with community groups and others to maximize service delivery
- Provides for 24-hour, 7-day emergency response
- responds to such emergencies and directs activities
- Directs the conduct of and personally conducts analytical studies
- develops and reviews reports of findings, alternatives and recommendations
- directs the maintenance of accurate records and files
- Prepares and directs the preparation of a variety of written correspondence, reports, procedures and other written materials
- Uses standard office equipment, including a computer, in the course of the work
- drives a personal or County motor vehicle to attend meetings and visit off-site locations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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