Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,200.00 - $68,300.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
Viejas is a renowned hospitality company that operates within the vibrant industry of entertainment and hospitality, focusing on delivering exceptional guest experiences across various venues including casinos, restaurants, and event spaces. Recognized for its commitment to customer service and high standards, Viejas has established a reputation as a premier destination for guests seeking a memorable dining and entertainment atmosphere. The company fosters a culture of inclusivity, integrity, and teamwork, making it an attractive workplace for professionals passionate about the food and beverage industry. Viejas emphasizes training, career development, and maintaining a safe and welcoming environment for both guests and employees.Show More
Job Requirements
- High school diploma or GED certificate
- associate's degree in hotel, restaurant, or related field preferred
- must be able to obtain and maintain a non-gaming license at key employee level
- food handler's certificate required
- responsible beverage service certification through state of California required
- 5 or more years of food and beverage experience
- 2 to 3 years of management or leadership experience
- ability to work flexible schedule including evenings, weekends, and holidays
Job Qualifications
- Excellent verbal, written, and interpersonal communication skills
- excellent organizational skills
- passion for creating exceptional guest experiences
- ability to manage multiple tasks simultaneously under pressure
- ability to motivate and lead restaurant team
- ability to interact effectively with guests and team members
- ability to resolve problems and conflicts diplomatically and tactfully
- knowledge of operating a successful food and beverage operation
- experience with budgeting and business planning
- knowledge of safe food handling and sanitation standards
Job Duties
- Manage unit labor hours and scheduling while meeting guest service and business needs
- plan, organize and distribute workload providing clear direction and support
- handle hiring, staffing and termination decisions for assigned venue
- accept accountability for team performance and results, driving to solutions
- address team member performance and behavior concerns with assistant managers and develop improvement plans
- ensure supervisors and assistant managers set expectations and support team to meet service standards
- conduct shift pass-downs of critical information
- coordinate activities between floor and kitchen staff through effective communication
- train new team members effectively
- manage accounting and reconciliation of Point of Sale systems and revenue
- make timely decisions using relevant information and resources, resolving problems appropriately
- refine processes for efficiency and adapt to business needs
- prepare staff for marketing promotions and events
- communicate guest feedback and ensure appropriate resolution
- manage budget responsibilities for assigned venue as required
- attend training and meetings
- complete documentation accurately and timely
- recommend policy changes and establish procedures
- implement service procedures aligning with AAA standards
- ensure compliance with health and safety standards
- verify that food and beverage products meet established standards and maintain temperature logs
- maintain clean, safe, organized, and comfortable work environment
- ensure safe handling and maintenance of service equipment
- maintain and close POS cash registers at designated times
- safeguard funds security measures
- read and respond to email effectively
- follow department and casino standards to deliver exceptional guest service
- stay up to date with industry business strategies and competition
- promote current property promotions and events
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.