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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $48,000.00 - $58,000.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
flexible schedule
Job Description
Huntsville Botanical Garden is a renowned public garden dedicated to plant conservation, education, and research. Situated as a premier destination for visitors, the Garden offers a diverse natural landscape filled with various plant collections, nature trails, and beautifully maintained event venues. The Garden not only serves as a place for relaxation and inspiration but also as a vibrant community hub that hosts private and public events year-round. The Hospitality Services Department is a critical component of the Garden, focusing on ensuring exceptional guest experiences through meticulous event planning, seamless operations, and outstanding customer service. This department plays a fundamental role... Show More
Job Requirements
- A bachelor’s degree in business hospitality management events or related field
- Minimum of 2 years’ experience in event planning operations and customer service management or equivalent combination thereof
- Strong organizational and analytical skills
- Ability to lead and mentor staff
- Effective communication skills
- Ability to manage multiple priorities
- Ability to work occasional extended hours evenings and weekends
- Ability to perform physical tasks including lifting up to 25 lbs and navigating uneven terrain
- Proficiency in event management software preferred
- Commitment to embodying the Garden’s core values and mission
Job Qualifications
- Bachelor’s degree in business hospitality management events or a related field
- Minimum of 2 years’ experience in event planning operations and customer service management or equivalent combination thereof
- Strong organizational and analytical skills with ability to balance operational excellence with revenue goals
- Ability to lead and mentor staff promoting accountability professionalism and continuous improvement
- Effective communication skills within a team setting with the ability to align on shared goals and prioritize tasks
- Experience collaborating with cross-functional teams including marketing and advancement departments
- Knowledge of event management software for scheduling reporting and client communication
- Demonstrated commitment to excellent customer service and high operational standards
- Ability to manage multiple priorities in a fast-paced dynamic environment and respond promptly under pressure
Job Duties
- Oversee the planning and execution of private events overseeing scheduling logistics and vendor partnerships to deliver exceptional guest experiences and well-coordinated operations
- Lead train and mentor Venue Coordinators and Hosts fostering a culture of exceptional service accountability professionalism and continuous improvement
- Actively manage venue readiness in partnership with Facilities ensuring safe attractive and well-maintained event ready spaces
- Support revenue growth by effectively managing scheduling utilization and operational processes to maximize bookings
- Manage budgets contracts and operational reporting to ensure compliance and informed decision making
- Implement and refine operational policies checklists and service standards to improve efficiency communication and safety that elevate the guest experience and safeguard the Garden’s assets
- Collaborate closely with internal teams including Marketing Advancement Guest Experience and Horticulture supporting donor events visitor programs and mission-driven programming maximizing space utilization
- Leverage event management software to streamline operations reporting and client communication
- Serve as a hands-on leader regularly present during high-profile and complex events
- Perform all other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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