Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Competitive compensation package
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
flexible scheduling
Job Description
Universal Kids Resort is a premier entertainment and hospitality destination renowned for delivering exceptional guest experiences through immersive retail and merchandise operations. As part of Universal Studios' expansive entertainment portfolio, Universal Kids Resort combines innovative attractions, themed environments, and top-tier customer service to bring families and guests unforgettable moments. The resort's retail operations are designed not only to offer guests unique merchandise but also to uphold and enhance the thematic storytelling and branding that Universal is famous for. This ensures every product and venue reflects the resort's commitment to quality, guest engagement, and intellectual property care.
The role of Merchandi... Show More
The role of Merchandi... Show More
Job Requirements
- Bachelor's degree preferred
- 3+ years of retail or merchandise operations experience
- 1+ year of leadership experience
- Ability to work flexible hours including evenings and weekends
- Must possess understanding of profit and loss and budgetary expenditures
- Exceptional communication and guest service skills
- Analytical and problem-solving skills
- Consistent attendance
Job Qualifications
- Bachelor's degree preferred
- 3+ years of retail or merchandise operations experience
- 1+ year of leadership experience
- Understanding of profit and loss and budgetary expenditures
- Exceptional communication and guest service skills
- Analytical and problem-solving skills
- Ability to work flexible hours including evenings and weekends
- Consistent attendance
Job Duties
- Manage all facets of merchandise operation and drive results to ensure optimization and effectiveness of all merchandise locations across the resort
- Implement strategies and initiatives to ensure target goals are met for merchandise operations
- Oversee presentation, inventory levels, control, and building maintenance through partnerships with other departments
- Implement inventory controls to manage retail shrinkage
- Ensure the optimal visual merchandise setup and store layout for target audience
- Lead and assist with projects, seasonal initiatives, and sustainment efforts
- Analyze daily finance flash reports, venue statistics, revenue reports, guest satisfaction and guest comment reports, incident reports, and video to establish strategic plans
- Work with the revenue operations director to prioritize discretion and capital planning
- Develop and adhere to labor and non-labor budgets and look for ways to improve overall efficiency of the department
- Responsible for the hiring decisions and training of staff
- Lead, coach and mentor assistant managers and supervisors
- Provide resort-wide duty manager coverage depending on scheduled shift
- Respond to escalated incidents, downtimes and make proper notifications to senior leadership
- Participate actively in environmental, health and safety responsibilities
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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