Job Overview
Employment Type
Full-time
Work Schedule
On-call
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible Schedule
Job Description
This opportunity is offered by a professional sports organization dedicated to providing exceptional experiences and services to its corporate partners and season ticket members. The organization is committed to maintaining high levels of customer satisfaction and loyalty through personalized service and strategic engagement. As a Membership Experience Manager, you will play a pivotal role in managing the organization's corporate season ticket accounts as well as suite orders, ensuring that each client receives outstanding service and attention. The company values innovative approaches to client management and aims to foster strong, long-term relationships with its corporate clients and suite partners.
The Membersh... Show More
The Membersh... Show More
Job Requirements
- 2+ years working in ticket service or sales
- Customer service experience required
- Ability to function well in a high-paced and at times stressful environment
- Proficient with Microsoft Office Suite or related software
Job Qualifications
- 2+ years working in Ticket Service or Sales
- Customer service experience required
- Excellent interpersonal, communication, and customer service skills
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Ability to function well in a high-paced and at times stressful environment
- Proficient with Microsoft Office Suite or related software
Job Duties
- Act as lead contact for all suite partners
- Build relationships with suite partners and their staffs
- Meet and exceed needs of each individual suite partner
- Contact all partners on a regular basis for updates and feedback
- Be 100% accessible for questions or concerns during game days and non-game days
- Consistently monitor and prepare suites as needed before gates open/guests arrive on game days
- Manage corporate season ticket accounts, anticipating and resolving all season ticket member complaints, requests, and inquiries to drive high renewal rates and individual client upsells with a passion for customer care
- Act as main representative between PSC, suiteholders and Comets sales staff for all suite catering orders
- Create a constant communication loop with all season ticket accounts to ensure they have all information related to package including upcoming events, payments, special promotions
- Develop a strategic client engagement strategy tailored to account needs including but not limited to face-to-face visits, out of office meetings, presentations, phone calls, handwritten notes, emails, and premium client experiences on special occasions
- Find opportunities to go above & beyond for season ticket member special occasions to drive loyalty
- Coordinate between ticket leadership and marketing team in creating necessary marketing materials for all season ticket events
- Track all account activity in Microsoft Dynamics (CRM)
- Process payments for STMs
- Troubleshoot season ticket member issues
- Manage all suite catering orders
- Other duties and special projects as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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