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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
wellness programs
Job Description
The Venetian Resort in Las Vegas, Nevada, is a world-renowned luxury hotel and casino destination, famous for its lavish accommodations, exceptional service, and vibrant conventions and events. Situated in the heart of the Las Vegas Strip, The Venetian Resort combines elegant Italian-inspired architecture with state-of-the-art meeting spaces and hospitality services. It offers guests an immersive experience with a wide range of amenities, including fine dining, entertainment, luxury shopping, and extensive convention and meeting facilities. Established as a premier venue for conventions and large group events, The Venetian caters to both business and leisure travelers, providing unmatched guest service standards and... Show More
Job Requirements
- 21 plus years of age
- High school diploma or equivalent
- Proof of authorization eligibility to work in the United States
- Maintain a professional neat and well-groomed appearance adhering to Company appearance standards
- Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards
- Work varied shifts including weekends and holidays
- Working knowledge of Microsoft Office
- Working knowledge of LMS
- Working knowledge of group convention industry
- Two years prior experience in groups or hotel hospitality preferred
Job Qualifications
- High school diploma or equivalent
- Two years prior experience in groups or hotel hospitality preferred
- Working knowledge of Microsoft Office
- Working knowledge of LMS
- Working knowledge of group convention industry
- Maintain professional appearance and adhere to company appearance standards
- Maintain consistent adherence to Venetian and Palazzo unmatched guest service standards
- Work varied shifts including weekends and holidays
Job Duties
- Execute all housing related contractual obligations including room block rates rooming concessions attrition and fund collection
- Ensure the group convention meeting planners’ needs are attended to promptly in a warm and friendly manner for the duration of the event to assure the attendee experience exceeds expectations
- Organize and arrange the foundation of the rooming and affiliated responsibilities within all keys systems LMS EBMS Passkey CRM for seamless execution of the program
- Maintain a satisfactory individual MeetingScope score that will contribute to achieving the overall departmental MeetingScope goal
- Communicate interdepartmentally between Sales Revenue Catering and Hotel Operations to ensure proper management and facilitation of contracted terms and additional concessions
- Address with urgency any internal or external challenges to mitigate client or attendee impact
- Coordinate all arrival and departure logistics and communicate client expectations to Front Office Guest Services Housekeeping Concierge and VIP
- Provide daily in-house client communication as well as all daily in-house reports
- Build strong relationships with new and repeat clients to drive loyalty and repeat business
- Maintain CRM Opportunity profiles including hits misses and history notes for each event
- Monitor clients’ financial responsibilities by collecting deposits estimating charges and invoicing to ensure proper balance of master accounts
- Manage and communicate group block inventory dynamics in partnership with Sales and Revenue to maximize group room night revenue
- Leverage and promote Passkey to optimize room block management and generate incremental revenue
- Manage and communicate all contractual housing milestones including deposit due dates cut-off dates allowed reduction concession utilization and potential attrition
- Facilitate all group arrival and departure expectations coordinating services such as porterage satellite check-in pre-keys meet and greets VIP Amenities and transportation
- Participate lead and inspire team members through daily serenades and team building initiatives
- Maintain safety and consistent attendance
- Perform other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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