MANAGER LVL I - GROUPS

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Paid holidays

Training and Development

Job Description

The Venetian Resort in Las Vegas, Nevada, is a world-renowned luxury resort and casino known for its outstanding hospitality, exquisite accommodations, and unparalleled guest experiences. As a premier destination on the Las Vegas Strip, The Venetian offers a unique blend of elegance, sophistication, and vibrant entertainment that attracts guests from around the globe. The property features luxurious suites, fine dining restaurants, expansive meeting and convention spaces, and a wide range of amenities designed to provide an unforgettable stay for both leisure and business travelers alike.

The resort's commitment to excellence extends beyond the guest rooms and amenities to i... Show More

Job Requirements

21 plus years of age
High school diploma or equivalent
Proof of authorization/eligibility to work in the United States
Maintain professional, neat, and well-groomed appearance adhering to company standards
Maintain consistent adherence to Venetian and Palazzo Unmatched Guest Service Standards
Work varied shifts including weekends and holidays
Working knowledge of Microsoft Office
Working knowledge of LMS
Working knowledge of group/convention industry
Two years prior experience in groups or hotel hospitality preferred
Ability to lift or carry 30 pounds unassisted
Ability to access all areas of property and drive with or without accommodation
Maintain composure under pressure and meet deadlines
Ability to interact effectively with guests, management, team members, and outside contacts
Ability to walk, stand, stretch, bend, kneel for prolonged periods
Ability to work in fast-paced environment
Ability to work indoors and be exposed to environmental factors such as noise, dust, cigarette smoke

Job Qualifications

High school diploma or equivalent
Working knowledge of Microsoft Office
Working knowledge of LMS and group/convention industry
Two years prior experience in groups or hotel hospitality preferred
Ability to maintain professional, neat, and well-groomed appearance
Effective communication and interpersonal skills
Ability to work varied shifts including weekends and holidays
Ability to manage multiple tasks and meet deadlines
Strong organizational and customer service skills
Proficiency with CRM systems

Job Duties

Execute all housing related contractual obligations including room block, rates, rooming concessions, attrition, and fund collection
Ensure the group/convention meeting planners’ needs are attended to promptly and in a warm and friendly manner
Organize and arrange rooming and affiliated responsibilities within LMS, EBMS, Passkey, and CRM systems
Maintain a satisfactory MeetingScope score contributing to departmental goals
Communicate between Sales, Revenue, Catering, and Hotel Operations to manage contracted terms and services
Address internal and external challenges with urgency to mitigate client and attendee impact
Coordinate arrival and departure logistics and communicate client expectations to Front Office, Guest Services, Housekeeping, Concierge, and VIP
Provide daily in-house client communication and reports
Build strong relationships with new and repeat clients to drive loyalty
Maintain CRM opportunity profiles for each event
Monitor clients’ financial responsibilities including deposits, estimating charges, and invoicing
Manage and communicate group block inventory dynamics to maximize room night revenue
Leverage and promote Passkey for room block management and incremental revenue
Manage and communicate all contractual housing milestones including deposit due dates, cut-off dates, allowed reductions, and attrition
Facilitate group arrival/departure expectations coordinating services like porterage, satellite check-in, pre-keys, meet and greets, VIP amenities, and transportation
Participate and lead team-building initiatives
Adhere to safety standards and perform other related duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: