Manager, Issues, Events & Remediation Enterprise Platforms
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $123,000.00 - $215,250.00
Work Schedule
Flexible
Benefits
Competitive base salaries
bonus incentives
Company match on retirement savings plan
Financial Coaching
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
Wellness centers
Counseling support
career development and training opportunities
Job Description
American Express is a globally recognized financial services corporation with a rich 175-year legacy of innovation and commitment to its customers, communities, and employees. Known for its strong corporate values and leadership behaviors, American Express fosters a culture where employees are empowered to bring their best, with a supportive environment dedicated to holistic well-being and professional growth. With a focus on continuous learning, leadership development, and career advancement, Team Amex characterizes an inspiring place to work where every voice is valued and impactful contributions are encouraged. This culture of support and innovation has positioned American Express as a leader in... Show More
Job Requirements
- 3+ years of experience in operational risk management, internal audit, or related control function
- strong project management or agile methodologies
- mature prioritization and organizational skills
- proven ability to communicate and influence senior leadership
- experience in data management and quality control
- strong analytical and root cause problem-solving skills
- understanding of operational control frameworks and risk mitigation
- strong business acumen
- employment eligibility to work in the United States
- commitment to working onsite, hybrid, or virtual depending on business needs
Job Qualifications
- 3+ years of experience in operational risk management, internal audit, or related control function
- strong project management or agile methodology skills
- proven ability to communicate and influence senior leadership
- experience in data management and quality control
- strong analytical and problem-solving skills with root cause expertise
- solid understanding of operational control frameworks and governance
- strong business acumen with ability to synthesize business needs
- bachelor's degree in finance, business, risk management, or related field preferred
- advanced degrees or certifications such as MBA, CPA, or CRISC advantageous
- experience in financial services or regulated industries
Job Duties
- Own and oversee the end-to-end lifecycle of Issues, Events, and Remediation activities
- run day-to-day activities under the enterprise-wide refreshed framework ensuring timely delivery
- improve data integrity through process implementation for tracking and validation
- establish and maintain standards to meet policies and audit requirements
- conduct root cause and thematic analysis to identify recurring issues and risks
- develop transparent workflows, escalation mechanisms, and clear ownership using agile best practices
- deliver concise, data-driven reporting influencing decision-making
- engage with senior leaders and partners to provide clear updates and build trusted relationships
- provide subject matter expertise in operational control design and validation
- collaborate with teams to ensure effective control improvements
- drive continuous improvement by embedding lessons learned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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