Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $95,000.00 - $110,000.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive base salary
Performance-based incentive
Paid Time Off
Sick Time
Holidays
Life insurance
Health Insurance
Vision Insurance
Dental Insurance
Commuter Benefit Plan
401(k)
Job Description
Forward Air is a premier provider of ground transportation and logistics services specializing in the North American air freight and expedited less-than-truckload (LTL) markets. Established in 1990, Forward Air has built a robust reputation for delivering reliable, cost-effective surface shipping solutions that emphasize time-definite deliveries. Unlike traditional air transport, Forward Air’s service model offers accelerated delivery options that balance speed and cost efficiency, making it an attractive choice for customers seeking timely yet economical freight solutions.
The company caters to a diverse clientele including logistics companies, freight forwarders, integrated air cargo carriers, passenger and cargo airlines, and non-traditional shipp... Show More
The company caters to a diverse clientele including logistics companies, freight forwarders, integrated air cargo carriers, passenger and cargo airlines, and non-traditional shipp... Show More
Job Requirements
- 5+ years of experience in international air freight forwarding
- At least 2+ years in a supervisory or management role in a gateway or similar high-volume operation
- Strong knowledge of international air freight processes
- Working knowledge of TSA, CBP and other regulatory requirements
- Proven leadership skills
- Excellent customer service mindset
- Strong verbal and written communication skills
- Solid computer skills including Microsoft Office and TMS systems
- Strong problem-solving skills
- Ability to work under minimal supervision
- Proven success in managing KPIs and financial targets
- Willingness to work flexible hours
Job Qualifications
- 5+ years of experience in international air freight forwarding, with at least 2+ years in a supervisory or management role in a gateway or similar high-volume operation
- Strong knowledge of international air freight processes, including import, export, consolidation, deconsolidation and customs brokerage
- Working knowledge of TSA, CBP and other relevant regulatory requirements
- Proven leadership skills, with the ability to successfully lead and develop teams across multiple shifts
- Excellent customer service mindset with experience handling complex service escalations
- Strong verbal and written communication skills and the ability to communicate clearly with internal teams, customers, carriers and agents
- Solid computer skills, including Microsoft Office (Word, Excel, Outlook) and freight forwarding / TMS systems
- Strong problem-solving skills and the ability to make sound decisions in a fast-paced environment
- Ability to work under minimal supervision and to prioritize effectively when volumes spike or conditions change
- Proven track record of success in the freight forwarding industry and in managing KPIs and financial targets
- Willingness to work flexible hours, including nights or weekends as needed to support a 24/7/365 operation
Job Duties
- Lead, coach and develop a team of gateway supervisors, lead agents and agents across multiple shifts (import and export)
- Set clear expectations, manage performance, conduct regular 1:1s and support career development for team members
- Build schedules and staffing plans that balance service levels, productivity and cost
- Foster a culture of safety, accountability and continuous improvement
- Oversee day-to-day international air freight operations including breakdown, build-up, documentation, customs coordination and last mile / linehaul handoffs
- Ensure timely customs clearance, recoveries, transfers and departures in line with customer service level agreements (SLAs) and airline cutoffs
- Maintain and enforce standard operating procedures for all gateway activities and ensure they are consistently followed
- Coordinate closely with truckload, LTL and local cartage operations to secure capacity and on-time linehaul connections
- Serve as the primary operational escalation point for key international customers
- Partner with Customer Experience, Sales and overseas offices to understand customer requirements and align the gateway operation accordingly
- Proactively identify service risks, communicate clearly with stakeholders and drive fast resolution to shipment issues
- Ensure full compliance with all applicable regulations, including TSA, CBP, FDA and other government agencies as required
- Oversee proper use and maintenance of security programs, access control, cargo screening and documentation
- Maintain a safe work environment by enforcing safety policies, conducting regular toolbox talks and addressing hazards promptly
- Drive quality and data integrity, including accurate and timely entry of shipment information, statuses and billing details
- Manage gateway P&L levers at the local level, including labor, overtime, carriers, vendors and other direct operating expenses
- Monitor and improve KPIs such as on-time performance, transit times, file margin, DOE per kilo, damages, claims and rework
- Support billing and rating functions as needed, ensuring that services performed are properly captured and invoiced
- Partner with procurement and product leadership to support carrier and vendor negotiations and to optimize airport handling costs
- Identify operational bottlenecks and lead initiatives to improve throughput, reliability and cost efficiency
- Work closely with the international product team, IT and shared services to drive standardization and better use of core systems
- Support implementation of new customers, products and trade lanes
- Represent gateway interests on cross-functional projects and network optimization initiatives
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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