Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $27.40
Work Schedule
Flexible
On-call
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
World Wide Wings is a renowned restaurant franchise specializing in delivering an exceptional dining experience through its diverse menu, vibrant atmosphere, and commitment to customer satisfaction. Known for its flavorful wings, extensive beverage options, and hospitable environment, World Wide Wings focuses on creating a memorable visit for guests while maintaining high standards of quality, safety, and operational efficiency. The company prides itself on the dedication of its management and team members in upholding its reputation as a leader in the casual dining industry. As a dynamic and fast-paced restaurant setting, World Wide Wings offers various career opportunities aimed at fostering... Show More
Job Requirements
- Highly motivated, self-directed, and results driven
- Strong organizational skills, attention to detail
- Professional written and verbal communication skills
- Ability and desire to create a fun, exciting environment for guests and Team Members
- Skilled with basic mathematical computations
- Proven track record of successfully managing multiple priorities in a fast paced work environment
- Maintain confidential information
- Adhere to and enforce company policies, programs, and compliance issues
- Minimum 2 years restaurant or retail management experience
- Experience managing a restaurant with a full bar preferred
- Completion of high school education or equivalent
- Valid driver's license to travel between units
- Satisfactory background check
- Ability to lift 50 pounds regularly
- Completion of Buffalo Wild Wings Management Certification program
- Ability to work irregular hours, nights, weekends, and holidays
- Ability to be on-call 24 hours a day and work 50 hours per week
Job Qualifications
- Minimum of high school education or equivalent
- Completion of Buffalo Wild Wings Management Certification program
- Minimum of 2 years restaurant or retail management experience
- Experience managing a restaurant with a full bar preferred
- Strong organizational skills
- Professional written and verbal communication skills
- Ability to create a fun, exciting environment for guests and Team Members
- Skilled with basic mathematical computations
- Proven track record managing multiple priorities in a fast-paced work environment
Job Duties
- Directly responsible for the staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of Department Team Members
- Responsible for WCT training in the department and maintaining the department at training store certification
- Develops direct reports by creating action/development plans when necessary
- Coordinates with other Department Managers on hiring decisions to ensure growth opportunities exist for Team Members
- Creates weekly department schedules within budgeted labor guidelines, balancing team member needs and business needs
- Creates, develops and implements incentive programs and contests for department
- Actively motivates Team Members to participate in all company promotions and incentives
- Responsible for providing regular performance feedback, including timely performance appraisals and development of department
- Administers semi-annual merit increase process
- Assists General Manager with coaching other managers on effective performance management procedures
- Assists General Manager with the on-going performance management and development of Bar, Hospitality and Assistant Managers
- Utilizes World Wide Wings support teams/subject matter experts when necessary or required
- Provides coaching and follow up to direct reports to ensure execution of service standards and guest experience
- Communicates effectively to direct reports by holding departmental meetings on a timely basis to communicate successes, new procedures, and areas of opportunity
- Ensures all department Team Members have current state required training and permits Guest
- Actively looks for and identifies techniques to attract new guests
- Responsible for the restaurant's Guest Comment program
- Ensures all food quality guest complaints are appropriately handled on a timely basis
- Provides feedback and coaching to managers on methods for handling guest complaints concerning food quality
- Utilizes Guest Experience Management (GEM) program to provide feedback to Team Members and makes the adjustments necessary to ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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