Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $27.40
Work Schedule
Flexible
On-call
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
performance bonuses
Training and Development
Job Description
World Wide Wings is a dynamic and fast-paced restaurant chain known for delivering exceptional food and beverage experiences to its guests. With a commitment to quality, guest satisfaction, and operational excellence, World Wide Wings continues to grow its reputation as a premier destination for dining and hospitality. The company values teamwork, innovation, and ongoing development of its employees, fostering an environment that encourages both personal and professional growth. Operating across multiple locations, World Wide Wings maintains rigorous standards in food quality, customer service, and operational efficiency to ensure a memorable experience for every guest.
The Department Manager role ... Show More
The Department Manager role ... Show More
Job Requirements
- Highly motivated and self-directed
- Results driven
- Strong organizational skills
- Attention to detail
- Professional written and verbal communication skills
- Ability and desire to create a fun and exciting environment
- Skilled with basic mathematical computations
- Proven track record managing multiple priorities in fast paced work environment
- Maintain confidential information
- Adhere to and enforce company policies and compliance issues
- Minimum 2 years restaurant or retail management experience
- Experience managing a full bar preferred
- Completion of high school education or equivalent
- Valid driver's license
- Satisfactory background check
- Ability to lift 50 pounds regularly
- Completion of Buffalo Wild Wings Management Certification
- Willingness to work irregular hours including nights, weekends, holidays and be on-call 24 hours a day
- Ability to work approximately 50 hours per week
Job Qualifications
- High school diploma or equivalent
- Minimum of 2 years restaurant or retail management experience
- Experience managing a restaurant with a full bar preferred
- Completion of Buffalo Wild Wings Management Certification program
- Strong organizational skills
- Attention to detail
- Effective written and verbal communication skills
- Ability to manage multiple priorities in fast paced environment
- Ability to maintain confidential information
- Proficient with basic mathematical computations
- Desire to create a fun and exciting environment for guests and team members
- Valid driver's license and satisfactory background check
- Ability to lift 50 pounds regularly
- Ability to use computer and peripheral equipment
- Knowledge of food safety and board of health standards
- Experience with performance management and coaching
- Familiarity with inventory management and financial statements
- Ability to develop and implement incentive programs and contests.
Job Duties
- Directly responsible for staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of department team members
- Responsible for WCT training in the department and maintaining the department at training store certification
- Develops direct reports by creating action/development plans when necessary
- Coordinates with other department managers on hiring decisions to ensure growth opportunities exist for team members
- Creates weekly department schedules within budgeted labor guidelines, balancing team member needs and business needs
- Creates, develops and implements incentive programs and contests for department
- Actively motivates team members to participate in all company promotions and incentives
- Responsible for providing regular performance feedback, including timely performance appraisals and development of department
- Administers semi-annual merit increase process
- Assists General Manager with coaching other managers on effective performance management procedures
- Assists General Manager with on-going performance management and development of Bar, Hospitality and Assistant Managers
- Utilizes World Wide Wings support teams/subject matter experts when necessary or required
- Provides coaching and follow up to direct reports to ensure execution of service standards and guest experience
- Communicates effectively to direct reports by holding departmental meetings on a timely basis to communicate successes, new procedures, and areas of opportunity
- Ensures all department team members have current state required training and permits
- Actively looks for and identifies techniques to attract new guests
- Responsible for the restaurant's Guest Comment program and ensures all food quality guest complaints are handled timely and appropriately
- Facilitates and ensures adherence to new food product rollouts
- Ensures all team members meet or exceed standards for serving quality products, recipe adherence and portioning
- Communicates with food vendors and holds them accountable for delivering highest quality products on time to specifications
- Ensures menu specs, wall charts, and department specific systems are utilized and adhered to
- Understands and analyzes pertinent sections of restaurant performance measurement tools and trouble-shoots problems areas
- Creates and puts action plans in place to address issues and follows up to ensure completion
- Conducts administrative functions including entering invoices, inventory, end of day procedures
- Monitors all department equipment and reports repair needs, following up to ensure timely repairs
- Operates in compliance with Board of Health and food safety practices
- Corrects any BOH and Steritech issues immediately
- Facilitates adherence to new bar product/promotion rollouts
- Communicates with beer and alcohol vendors and holds them accountable
- Ensures use of menu specs and bar systems such as alcohol incident log, bar line check, prep lists
- Responsible for overall food cost and labor results in Heart of House department
- Orders all food and paper products
- Maintains proper inventory levels, ensuring accuracy and validation
- Establishes daily, weekly, monthly and quarterly projections
- Understands P&L statements and creates action plans for problem areas
- Ensures Bar cost tools are effectively utilized by bartenders and staff
- Responsible for overall beer, liquor and beverage costs and bar labor results
- Aggressively manages waste, comps, voids and discounts, particularly in Bar Department
- Creates, develops and implements bar sales building incentive contests
- Assists General Manager with execution of Local Restaurant Marketing program
- Completes other assigned duties or tasks.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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