Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $27.40
Work Schedule
Standard Hours
On-call
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
World Wide Wings is a well-established restaurant franchise specializing in providing a dynamic and enjoyable dining experience with a focus on flavorful wings and an extensive selection of beverages. As a part of a large hospitality industry network, World Wide Wings emphasizes operational excellence, guest satisfaction, employee development, and efficient management across various departments within their establishments. The company prides itself on fostering a positive environment for both guests and team members, promoting growth and success through well-structured leadership roles and adherence to high standards in food quality, service, and safety. Employment with World Wide Wings offers opportunities for advancement... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years restaurant or retail management experience
- Experience managing a restaurant with a full bar preferred
- Completion of Buffalo Wild Wings Management Certification program
- Skilled with basic mathematical computations
- Strong organizational skills and attention to detail
- Professional written and verbal communication skills
- Ability to create a fun and exciting environment for guests and team members
- Ability to maintain confidential information and enforce company policies
- Valid driver's license
- Satisfactory background check
- Ability to lift 50 pounds regularly
- Willingness to work irregular hours including nights, weekends, and holidays
- Ability to be on-call 24 hours a day
- Ability to travel between units
Job Qualifications
- High school diploma or equivalent
- Minimum of 2 years restaurant or retail management experience
- Experience managing a restaurant with a full bar preferred
- Completion of Buffalo Wild Wings Management Certification program
- Skilled with basic mathematical computations
- Proven track record of successfully managing multiple priorities in a fast paced environment
- Strong organizational skills
- Professional written and verbal communication skills
- Ability to create a fun and exciting environment for guests and team members
- Ability to maintain confidential information and enforce company policies
- Valid driver's license
- Ability to lift 50 pounds regularly
- Willingness to work irregular hours and be on-call as needed
Job Duties
- Manage staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of department team members
- Maintain department training certification through WCT training
- Develop action or development plans for direct reports as necessary
- Coordinate hiring decisions with other Department Managers to ensure growth opportunities
- Create weekly department schedules within budgeted labor guidelines balancing team and business needs
- Develop and implement incentive programs and contests for the department
- Provide regular performance feedback and conduct timely performance appraisals
- Administer semi-annual merit increase process
- Assist General Manager with coaching managers on effective performance management
- Utilize World Wide Wings support teams and subject matter experts when needed
- Communicate regularly with direct reports through departmental meetings
- Ensure all team members have current state required training and permits
- Manage the restaurant's Guest Comment program and handle food quality guest complaints
- Utilize Guest Experience Management program to monitor and improve guest satisfaction
- Facilitate food product rollouts and ensure adherence to quality standards
- Communicate with food and alcohol vendors and hold accountable for quality and timeliness
- Monitor inventory levels and control food, beverage, and labor costs
- Create and implement sales building incentive contests
- Oversee operational compliance with food safety and Board of Health standards
- Conduct administrative management functions such as entering invoices and completing end of day procedures
- Maintain and monitor department equipment operational status
- Troubleshoot performance issues using measurement tools and submit action plans
- Assist General Manager with coaching performance management of Bar, Hospitality and Assistant Managers
- Complete all other assigned duties and tasks
- Work irregular hours including nights, weekends, holidays and be on-call as required
Restaurant, hotel, and hospitality jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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