Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $27.00
Work Schedule
Standard Hours
On-call
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Paid holidays
Employee Discounts
Career development opportunities
Job Description
World Wide Wings is a renowned restaurant brand located in Chico, California, dedicated to delivering an exceptional dining experience through quality food, outstanding service, and a vibrant atmosphere. As a restaurant specializing in wings and a variety of other menu offerings, World Wide Wings has built a reputation for its commitment to excellence in both guest satisfaction and operational standards. The establishment prides itself on fostering a dynamic and fun environment for both guests and employees, continuously striving to enhance the overall dining experience with attention to detail, innovative promotions, and a strong team culture.
The Manager in Trainin... Show More
The Manager in Trainin... Show More
Job Requirements
- Candidates must be highly motivated, self-directed, and results driven with strong organizational skills, attention to detail and professional written and verbal communication skills
- Possess ability and desire to create a fun, exciting environment for both guests and Team Members alike
- Skilled with basic mathematical computations
- Proven track record of successfully managing multiple priorities in a fast paced work environment
- Maintain confidential information, adhere to and enforce company policies, programs, and compliance issues
- Qualified candidates bring a minimum of 2 years restaurant or retail management experience, and experience managing a restaurant with a full bar is preferred
- This role requires the completion of a high school education or equivalent, a valid driver's license to travel between units, a satisfactory background check, and the ability to lift 50 pounds regularly
- Completion of Buffalo Wild Wings Management Certification program
- The duties of this position may change from time to time
- World Wide Wings reserves the right to add or delete duties and responsibilities at the discretion of World Wide Wings, its managers or Franchisor
- This job description is intended to describe the general level of work being performed
- It is not intended to be all-inclusive
Job Qualifications
- High school diploma or equivalent
- Completion of Buffalo Wild Wings Management Certification program
- Minimum of 2 years restaurant or retail management experience
- Experience managing a restaurant with a full bar preferred
- Strong organizational skills
- Attention to detail
- Professional written and verbal communication skills
- Ability to create a fun, exciting environment for guests and Team Members
- Skilled with basic mathematical computations
- Proven track record of successfully managing multiple priorities in a fast paced work environment
- Ability to maintain confidential information and enforce company policies, programs, and compliance issues
Job Duties
- Directly responsible for staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of Department Team Members
- Responsible for WCT training in the department and maintaining the department at training store certification
- Develops direct reports by creating action/development plans when necessary
- Coordinates with other Department Managers on hiring decisions to ensure growth opportunities exist for Team Members
- Creates weekly department schedules within budgeted labor guidelines, balancing team member needs and business needs
- Creates, develops and implements incentive programs and contests for department
- Actively motivates Team Members to participate in all company promotions and incentives
- Responsible for providing regular performance feedback, including timely performance appraisals and development of department
- Administers semi-annual merit increase process
- Assists General Manager with coaching other managers on effective performance management procedures
- Assists General Manager with the ongoing performance management and development of Bar, Hospitality and Assistant Managers
- Utilizes World Wide Wings support teams/subject matter experts when necessary or required
- Provides coaching and follow up to direct reports to ensure execution of service standards and guest experience
- Communicates effectively to direct reports by holding departmental meetings on a timely basis to communicate successes, new procedures, and areas of opportunity
- Ensures all department Team Members have current state required training and permits
- Actively looks for and identifies techniques to attract new guests
- Responsible for the restaurant's Guest Comment program
- Ensures all food quality guest complaints are appropriately handled on a timely basis
- Provides feedback and coaching to managers on methods for handling guest complaints concerning food quality
- Utilizes Guest Experience Management (GEM) program to provide feedback to Team Members and makes the adjustments necessary to ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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