Job Overview
Employment Type
Full-time
Work Schedule
Flexible
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Career advancement opportunities
Job Description
World Wide Wings is a reputable restaurant franchise known for offering a lively dining experience centered around its signature wings, flavorful sauces, and a variety of beverages, including an extensive bar selection. As a franchise operator of Buffalo Wild Wings, World Wide Wings emphasizes quality food, excellent service, and a fun atmosphere that encourages both guest enjoyment and team member engagement. The company thrives in a fast-paced, dynamic environment where operational excellence and customer satisfaction are top priorities. World Wide Wings takes pride in maintaining high standards for food quality, safety, and service, while also focusing heavily on team development... Show More
Job Requirements
- Highly motivated and self-directed
- Results driven with strong attention to detail
- Maintain confidential information and enforce company policies
- Valid driver’s license
- Ability to lift 50 pounds regularly
- Completion of background check
- Ability to work irregular hours including nights, weekends and holidays
- Ability to be on-call 24 hours and work 50 hours per week
- Willingness to travel between locations
- Ability to stand and walk for long periods continuously
- Ability to handle computer and office equipment
- Must adhere to all safety and health regulations
- Willingness to undergo all required training and certification programs
Job Qualifications
- High school diploma or equivalent
- Minimum of 2 years restaurant or retail management experience
- Experience managing a restaurant with full bar preferred
- Completion of Buffalo Wild Wings Management Certification program
- Strong organizational skills
- Professional written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Ability to create a fun and exciting environment for guests and Team Members
- Skilled with basic mathematical computations
- Proven leadership and coaching ability
- Knowledge of food safety and quality standards
- Experience with inventory and labor management
- Ability to analyze P&L statements and restaurant performance metrics
Job Duties
- Directly responsible for staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of Department Team Members
- Responsible for WCT training in the department and maintaining department training store certification
- Develops direct reports by creating action and development plans when necessary
- Coordinates with other Department Managers on hiring decisions to ensure growth opportunities exist for Team Members
- Creates weekly department schedules within budgeted labor guidelines, balancing team member needs and business needs
- Creates, develops and implements incentive programs and contests for department
- Actively motivates Team Members to participate in all company promotions and incentives
- Responsible for providing regular performance feedback, including timely performance appraisals and development of department
- Administers semi-annual merit increase process
- Assists General Manager with coaching other managers on effective performance management procedures
- Assists General Manager with ongoing performance management and development of Bar, Hospitality and Assistant Managers
- Utilizes World Wide Wings support teams and subject matter experts when necessary
- Provides coaching and follow up to direct reports to ensure execution of service standards and guest experience
- Communicates effectively to direct reports by holding departmental meetings on a timely basis
- Ensures all department Team Members have current state required training and permits
- Actively looks for and identifies techniques to attract new guests
- Responsible for the restaurant's Guest Comment program and ensures all food quality guest complaints are handled timely
- Provides feedback and coaching to managers on handling guest complaints
- Utilizes Guest Experience Management program to provide feedback and make adjustments for guest satisfaction
- Facilitates and ensures adherence to new food product rollouts
- Responsible for ensuring all Team Members meet or exceed standards for serving quality products, recipe adherence and portioning
- Communicates with all food vendors holding them accountable for quality and timely delivery
- Ensures menu specs, wall charts, and department systems are used and adhered to
- Helps General Manager coach managers and Team Members on quality, service and cleanliness standards and inventory levels
- Understands and analyzes restaurant performance tools and troubleshoots problem areas
- Creates and implements action plans and follows up with Team Members
- Conducts administrative functions such as entering invoices, inventory and end of day procedures
- Monitors all department equipment and ensures timely repair
- Operates department in compliance with Board of Health and food safety practices
- Corrects BOH and Steritech issues immediately
- Facilitates and ensures adherence to new bar product and promotion rollouts
- Communicates with liquor vendors holding them accountable
- Ensures use and adherence to menu specs and bar systems
- Understands and analyzes sales and profit goals and troubleshoots issues
- Creates and implements bar sales building contests
- Assists General Manager with local restaurant marketing program
- Completes all assigned duties or tasks
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: