Job Overview
Employment Type
Full-time
Work Schedule
Flexible
On-call
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
performance bonuses
Job Description
World Wide Wings is a leading restaurant franchise known for its vibrant atmosphere and flavorful wing offerings, committed to delivering exceptional dining experiences to its guests. As part of its dedication to excellence, World Wide Wings emphasizes a strong management team that drives operational success, staff development, and superior service standards. The franchise prides itself on maintaining a well-organized, energetic, and guest-focused environment, incorporating best practices for food quality, safety, and hospitality. With a dynamic and fast-paced work culture, World Wide Wings provides an excellent platform for career growth and leadership development within the restaurant industry. The company supports its... Show More
Job Requirements
- Highly motivated and self-directed
- results driven
- strong organizational skills
- attention to detail
- professional written and verbal communication skills
- ability and desire to create a fun and exciting environment for guests and team members
- skilled with basic math computations
- proven track record managing multiple priorities in fast-paced environments
- maintain confidentiality and enforce company policies
- minimum 2 years restaurant or retail management experience
- experience with full bar management preferred
- high school education or equivalent
- valid driver’s license
- satisfactory background check
- ability to lift 50 pounds regularly
- completion of management certification
- willingness to adapt to changing duties
Job Qualifications
- High school diploma or equivalent
- minimum of 2 years restaurant or retail management experience
- experience managing a restaurant with a full bar preferred
- strong organizational skills
- professional written and verbal communication skills
- ability to manage multiple priorities in a fast-paced environment
- knowledge of basic mathematical computations
- completion of Buffalo Wild Wings Management Certification program
- valid driver’s license
- ability to lift 50 pounds
- satisfactory background check
Job Duties
- Manage staffing, recruiting, interviewing, hiring, training and ongoing development of department team members
- maintain department training and certification standards
- create action plans for team member development
- coordinate hiring decisions with other managers
- create department schedules within labor guidelines
- develop and implement incentive programs
- provide regular performance feedback and appraisals
- administer merit increase process
- assist General Manager with coaching managers
- utilize support and subject matter experts
- coach team members on service standards and guest experience
- hold regular departmental meetings
- ensure team members have required state training and permits
- identify techniques to attract new guests
- manage Guest Comment program and handle food quality complaints
- use Guest Experience Management program for feedback
- ensure adherence to food product rollouts and quality standards
- communicate with food vendors
- utilize menu specs and systems
- analyze restaurant performance tools and troubleshoot issues
- conduct administrative tasks such as entering invoices and inventory
- monitor equipment and report repairs
- comply with health and food safety standards
- address BOH and Steritech issues
- manage bar product rollouts and vendor relations
- monitor bar equipment
- manage food cost and labor results within targets
- order food and paper products
- maintain inventory accuracy
- project sales and expenses
- understand P&L and create action plans
- monitor bar cost tools and beverage inventory
- manage waste and discounts
- develop bar sales incentives
- support local marketing programs and sales contests
- complete all other assigned tasks
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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