Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Competitive compensation package
Job Description
Universal Kids Resort is a premier family-oriented resort destination that offers a unique and immersive experience tailored for families with children. The resort combines world-class hospitality with entertaining and engaging environments designed to make every stay unforgettable. Guests at Universal Kids Resort enjoy a variety of amenities and attractions that cater to all age groups, with a focus on delivering comfort, safety, and exceptional service throughout their visit. The resort prides itself on maintaining the highest standards of cleanliness and customer satisfaction, ensuring a welcoming atmosphere that supports memorable family experiences every day.
The Housekeeping Manager role at Universal ... Show More
The Housekeeping Manager role at Universal ... Show More
Job Requirements
- High school diploma or GED
- 3+ years of experience in housekeeping with 2+ years of supervisory experience
- Experience in a resort, family-focused or high-volume hospitality environment preferred
- Experience using Opera Cloud Property Management System preferred
- Knowledge of housekeeping operations, cleaning procedures, safety standards, and inventory management
- Ability to lead, train, and motivate a diverse team
- Strong attention to detail, communication, organizational, and time-management skills
- Consistent attendance
- Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions
Job Qualifications
- Knowledge of housekeeping operations, cleaning procedures, safety standards, and inventory management in a resort or hotel setting
- Ability to lead, train, and motivate a diverse team
- Experience in a supervisory or management role within housekeeping, preferably in a high-volume, family-oriented, or themed resort
- Strong attention to detail, communication, organizational, and time-management skills
- Experience with Opera Cloud Property Management System, Boomerang, or Windsurfer is a plus
- Guest-first mindset and a commitment to quality service
Job Duties
- Oversees and manages the daily operations of the housekeeping department, ensuring all guest rooms, public areas, and back-of-house spaces meet cleanliness and safety standards
- Partners closely with Front Office, Facilities, and Food & Beverage teams to coordinate timely room readiness, guest requests, and special accommodations
- Manages departmental budgets and staffing forecasts to ensure appropriate staffing coverage based on hotel occupancy
- Responsible for hiring, training, scheduling and performance management of Housekeeping department, ensuring labor optimization for varying guest/room capacity
- Ensures guest service standards are met to deliver efficient, kid-friendly service in alignment with resort standards
- Conducts regular inspections of guest rooms and public areas to ensure consistency, quality, and attention to family-specific needs
- Manages inventory and ordering of cleaning supplies, linens, and guest amenities to ensure proper stock levels while controlling costs
- Responds promptly to guest feedback and service recovery situations to ensure high levels of satisfaction
- Drives and executes plans for Housekeeping team that directly affect TSAT, GSAT, and safety standards while utilizing industry trends to measure and monitor performance
- Understands and actively participates in Environmental, Health & Safety responsibilities
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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